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Technology Training Instructor (Mandarin)

**Department:** Branch Services & Programs

**Employment Type:** Full Time

**Location:** Stephen A. Schwarzman Building

**Reporting To:** Richard Jones

**Compensation:** $50,000 - $53,000 / year

Description

Overview

The New York Public Library (NYPL) is looking for a talented tech instructor/trainer to join the TechConnect team and help New Yorkers improve their digital literacy. This position is for someone interested in community development through education and is bilingual in English and Mandarin. You will be supporting adult learners of diverse cultures, educational backgrounds, and careers to explore and engage with technology. NYPL offers technology classes, both online and in-person, at more than 80 libraries across the Bronx, Manhattan, and Staten Island. Topics include MS Office, Internet basics, coding languages, graphic design, 3D printing, audio production, video production, podcasting, and more.

We are looking for someone we can count on to:

**Own** :

+ The facilitation of technology workshops in English and Mandarin

**Teach** :

+ Adult learners attending TechConnect classes, as well as staff looking to upskill to deliver TechConnect programming

Learn:

+ New and emerging technologies to be incorporated into classroom content

**Improve** :

+ Library patrons’ learning experience and knowledge of emerging technologies

Some expectations for this role are that within:

**1 month** , this person will:

+ Onboard, visit branches, interact with stakeholders, including Library Managers, and create goals with their manager

**3 months** , this person will:

+ Teach 2 to 3 classes each day, monitor class attendance, and contribute to departmental projects

**6 months and beyond** , this person will:

+ Research topics for new classes, identify gaps in service, and support NYPL initiatives

Responsibilities

As a Tech Training Instructor, you will

+ Design, schedule, promote, and conduct instructor-led technology training classes online and in-person, in English and Mandarin

+ Prepare equipment and materials for training, create and/or update materials as needed

+ Use effective classroom training techniques, promote active learning, adapt instruction to meet the needs of learners, and encourage individual practice

+ Collaborate with other Technology Instructors to continuously enhance technical instructional delivery, presentation skills, and content

+ Provide attendance reports of all classes conducted

+ Assist with digital literacy training for other library staff

+ Travel throughout Manhattan, Staten Island, and the Bronx to teach classes as needed

+ Performs ad-hoc project-related duties as required

Required Education, Experience & Skills

Required Education & Certifications

+ Bachelor’s degree or 4+ years of additional related experience

Required Experience

+ 2+ years of experience teaching/instructing/training adults how to use technology products and services

Required Skills

+ **Bilingual in English and Mandarin required**

+ Ability to instruct in a “hands-off” manner, letting users learn by doing

+ Ability to teach in traditional and virtual classroom settings

+ Extensive knowledge of Mac and PC platforms

+ Strong aptitude for learning new and emerging technologies quickly

+ Demonstrated ability to use and provide assistance for:

+ Windows 10 and MS Office

+ Adobe CC

+ HTML/CSS and/or Python

+ Video editing and/or audio production software

Managerial/Supervisory Responsibilities

+ None

More...

Core Values

_All team members are expected and encouraged to embody the NYPL Core Values:_

+ Be **Helpful** to patrons and colleagues

+ Be **Resourceful** in solving problems

+ Be **Curious** in all aspects of your work

+ Be **Welcoming** and **Inclusive**

Work Environment

+ Public library setting

+ Computer lab setting

Physical Duties

+ Lifting books and equipment up to 30 lbs may be required

+ May require travel within NYC

Pre-Placement** **Physical Required?

+ No

Union/Non Union

+ Non-Union

FLSA Status

+ Non-Exempt

Schedule

+ 35 hours per week; Monday-Friday between 10 am to 6 pm

+ Evening and weekend hours may be required

+ Hybrid schedule; 1-2 days remote as needed

_This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed._

_The New York Public Library_** **_Salary Statement_

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.