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### Job Duties

Job Title: Donor Experience Officer

Department: Alumni Annual Fund

Classification: Exempt

Grade: 10

FTE/Working Schedule:1.0

Position Overview:

This is a full-time (1.0 FTE) exempt, campaign funded through June 30, 2028, benefit-eligible staff position. Some travel, as well as some evening and weekend work, is expected.

The Donor Experience Officer is responsible for conceptualizing, planning, and implementing innovative digital strategies to cultivate, solicit, and steward donors. The role will have a particular focus on engaging recent graduates and mid-level donors. This position will also develop comprehensive metrics to evaluate the effectiveness of these outreach efforts. The role is critical to helping Carleton achieve its near-term annual giving goals, continue to grow alumni participation, and share major and planned gift referrals for the College's long-term fundraising objectives.

The Donor Experience Officer will be an integral part of a well-organized and highly collaborative Alumni Annual Fund (AAF) team that is nationally recognized for its success. The team is particularly known for its excellence in alumni participation through a volunteer-driven, peer-to-peer outreach model. This position will ensure that Donor Experience Officer outreach thoughtfully complements the personal outreach from classmates, as the Annual Fund works to achieve its ambitious annual fundraising goal of over $11 million from alumni, parents, and friends of the College.

Compensation:

The expected starting salary range for this position is between $58,000 and $60,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility.

Essential Job Functions/Responsibilities:

Key Responsibilities

• Execute 50+ outbound touchpoints weekly. You'll create relevant contact reports to maintain comprehensive information about engagement efforts and personal interactions, which is essential for tracking progress and informing future strategies.

• Cultivate relationships with an assigned portfolio of approximately 2,500 prospects, aiming to foster deep philanthropic commitment to Carleton College. Initiate dialogues using diverse outreach methods, including phone, email, social media, Zoom calls, video, and other creative approaches, to assess their interests and capacity. You'll leverage campus activities, regional events, affinity groups, and online communications to create personalized engagement opportunities and relevant content.

• Lead digital outreach during peak campaigns such as the end of the calendar year, Carleton's Maize & Blue Daize giving day, and the close of the fiscal year. This involves making solicitation calls and texts, and overseeing the execution of a comprehensive digital engagement and solicitation strategy.

• Work effectively with a broad range of staff, including Alumni Relations, Stewardship, and Development Officers, to maximize fundraising potential and achieve shared goals.

Additional Job Responsibilities:

Planning, Analytics & Performance

• Create an annual work plan with specific goals and metrics for activity, reviewing it monthly with the Director of the Alumni Annual Fund.

• Work with the Director to identify and analyze developing trends in donor engagement and giving patterns to inform strategy. Individual performance metrics will be set annually based on your assigned portfolio and will include measures such as:

o Digital Touchpoints Executed: Total number of outbound communications (emails, texts, social media messages, Zoom calls) initiated by the officer to their portfolio.

o Portfolio Engagement Rate: Percentage of the assigned portfolio that has engaged through digital channels (e.g., opened an email, clicked a link, responded to a text/message, participated in a Zoom call).

o Contact Reports Filed (weekly/monthly): Consistency and completeness of documenting digital interactions and engagement in the CRM.

o Donor Acquisition: The number of new donors acquired through digital outreach efforts.

o Volunteer Sign-ups: The number of individuals who commit to volunteer roles as a direct result of digital engagement efforts.

### Minimum Education Required

• Bachelor's degree or relevant experience or certification.

### Minimum Experience Required

• 2+ years of previous experience in relationship or account management, fundraising, volunteer management, or comparable experience

• Demonstrates a collaborative and team-oriented approach.

• Possesses excellent oral and written communication skills, demonstrating sound judgment and discretion in handling confidential or sensitive information.

• Shows understanding of and commitment to the College's liberal arts mission.

• Demonstrates commitment to the College’s inclusion, diversity, and equity goals.

• Exhibits exceptional organizational skills, attention to detail, and a commitment to excellence.

• Demonstrates proven ability to manage multiple tasks and competing priorities effectively.

• Experience with digital communication and project management tools such as Slate, ThankView, GiveCampus, Zoom, Emma, Asana, and Canva.

• Is able to travel; some evening and weekend work are required.

### Shift

First (Day)

### Number of Openings

1

### Public Transportation Accessible

Yes

### Veterans Encouraged to Apply

Yes

### Physical Required

No

### Drug Test Required

No

### Compensation

$58,600.00 - $6.00

### Postal Code

55057

### Place of Work

On-site

### Requisition ID

3103

### Job Type

Full Time

### Job Benefits

Carleton College is an AA/EEO Employer: We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply.

Exempt:

Carleton also offers a robust suite of benefits including: A generous 403(b) retirement plan with a 10% employer contribution and 2% employee contribution. Medical, dental, vision, life and disability insurance. Paid time-off, including 20 vacation days, 8 paid holidays, 3, floating holidays, 2 weather days, and extra days at the end of the calendar year to make a continuous week off before New Year’s. Employee Assistance Program (EAP) for all employees. A dependent tuition program after six years of service.

Founded in 1866, Carleton College is a private, coeducational liberal arts college of roughly 2,000 students located in the historic river town of Northfield, Minnesota. Carleton College occupies more than 1,000 scenic acres of campus, arboretum, over 100 campus buildings, and athletic fields. Located 40 miles south of Minneapolis and St. Paul, Carleton offers access to the cultural advantages of a major metropolitan area.

### Application Link

https://carleton.wd1.myworkdayjobs.com/en-US/CarletonCareers/details/Donor-Experience-Officer_R-01303?jobFamilyGroup=e4c1fd5caef9100db08cb28d848b0000