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Program Supervisor-Adult Group Homes

Hillcrest Family Services

1 Positions

ID: 537390852

Posted On 09/22/2025

Refreshed On 10/23/2025

Job Overview

Responsibilities

The **Program Supervisor** for the **Adult Group Homes** will oversee the daily operations, ensure the implementation of individualized care plans, and maintain a supportive and therapeutic environment for residents with mental health needs. This role involves managing staff, coordinating with healthcare providers, and ensuring compliance with regulatory standards. In addition, you will:

+ SuperviseandprovidecoachingtoDirectSupportProfessionalsinAdultGroupHomes.

+ AssistProgramManagerinthereferral,intake,anddischargeprocessesfortheprogramandmonitorscompletionof all requirements.

+ MaintainregularcontactwithCentralizedAdmissionsinallaspectsofthereferral,funding,andadmissionprocess, including providing updates to referral sources regarding upcoming openings.

+ Setupinitialmeetingwithclient,IHHandothersinvolvedwiththeclienttodevelopatreatment plananddiscussthe needed funding with IHH.

+ Operate theprogram(s)peragency,licensing,andregulatorystandards(i.e.HFS,DIAandJointCommission).

+ Monitorthecompletionandtimelinessofallclientserviceplans,staffingprogressreportsandotherclinicalfile requirements. Reports staff performance issues regarding this to the Program Manager.

+ Verify thatcontracting/fundingobligationsaremetforeachclientandreportsanyissuestotheProgramManager.

+ Ensurestaffareawareofmodelsofclinicalinterventionusedwithintheprogramandthattheycanimplementthe techniques effectively and appropriately to provide for a therapeutic environment.

+ Conductassessmentsandcreatesserviceplansbasedonclients’needs,wants andabilities.Providescase coordination for clients.

+ Effectivelycommunicate andcoordinateserviceswithothercommunitysupportpersonsonaregularbasis. Collaborates effectively, as appropriate, with other programs within Hillcrest or with external entities.

+ Facilitate anddocumentregularteammeetingsandmonthlyin-services,includingmakingsuresevereweatherand fire drills are completed and well documented.

+ Maintaindailyscheduletoensureappropriatestaffinglevelsaremet.Participatesinshiftcoverage–including holidays, weekends, and on-call crisis resolution.

+ Otherdutiesasassigned.

Requirements

Education:

+ Bachelor's degree is a human services field or related field is required.

Experience:

+ Prior case management experience is preferred.

+ Prior supervisory experience is required.

+ Prior experience working with adults with chronic mental health challenges is preferred.

+ Prior experience with health care documentation and electronic health records (EHR) is preferred.

Knowledge/Skills:

+ Strong leadership and management skills.

+ Excellent verbal and written communication skills.

+ Knowledge of mental health disorders and treatment modalities.

+ Strong organizational and problem-solving skills.

+ Ability to handle sensitive and confidential information with discretion.

Licenses/Certifications:

+ Current and valid driver's license and ability to meet agency driving requirements is required.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

+ Health insurance (up to 79% employer paid)

+ Dental insurance

+ Vision insurance

+ 401(k) with profit sharing and employer match

+ Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)

+ 10 paid holidays

+ 80 hours sick time

+ 2 wellness days

+ Staff development and training

+ Public Service Loan Forgiveness (PSLF) eligibility for federal student loans

+ Employer paid CEU's through Relias

+ PerkSpot- employee discount program

+ Employee assistance program

+ Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Human and Social Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1066

Job REQ #

537390852

\# Positions

1

Start Date

20250922

End Date

20251128

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_