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EHR Specialist II
- Access Dubuque (Dubuque, IA)
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EHR Specialist II
Hillcrest Family Services
1 Positions
ID: 537385869
Posted On 09/22/2025
Refreshed On 10/23/2025
Job Overview
Responsibilities
The **EHR Specialist II** supports the system optimization, workflow enhancements, and documentation compliance within the organization’s EHR system. This role focuses on day-to-day EHR support, form and template builds, targeted training, and reporting. The position works closely with clinical teams, Compliance, EHR administrators, and IT staff to ensure efficient and effective use of the EHR. Additional responsibilities include:
+ Collaboratewithclinicalstafftobuild,test,andimplementEHRforms,templates,andworkflowsthatimprove documentation accuracy and efficiency.
+ Providefrontlineend-usersupportfordocumentationandworkflowissues;escalateadvancefunctionalmatters.
+ Evaluateandinvestigatefront-end/userinterfaceissuesandroutesystem-levelorintegration-relatedconcerns appropriately.
+ Supportorganization-wideinitiativesbygatheringfeedback,testingenhancements,andsupportingrollouts.
+ SupportcomplianceinitiativeswithadherencetoHIPAA,42CFRPart2,andorganizationalpoliciesduring documentation of processes.
+ Delivertargetedtrainingsessionsfornewhiresandexistingstaffondocumentationstandards,workflowupdates,and system enhancements.
+ AssistComplianceDepartmentwithroutinedocumentationauditstoensurecompleteness,accuracy,andcompliance.
+ Generateandreviewoperationalandclinicalreportstomonitorperformanceanddataquality;referadvanced analytics needs onto manager.
+ ParticipateinEHRupgradetesting,workflowredesignprojects,andformrevisioninitiatives.
+ Serveasaliaisonbetweenfrontlineusersandtechnicalteamstoresolveissuesandenhancefunctionality.
+ ContributetopolicyandproceduredevelopmentrelatedtoEHRuseanddatahandling.
+ Otherdutiesas assigned.
Requirements
Education
+ Highschooldiplomaorequivalencyrequired.
+ AssociateorbachelordegreeinHealthInformationManagement,HealthInformatics, or a related healthcare/IT field preferred.
Experience:
+ Minimumof3–5yearsofexperienceinEHRsupport,healthinformation,orclinical documentation.
+ Experienceinend-usertraining,workflowanalysis,anddocumentationimprovement.
Knowledge/Skills:
+ BasicunderstandingofHIPAA,42CFRPart2,andclinicaldocumentationstandards.
+ Detailoriented,self-directed,andskillatcross-departmentalcollaboration.
Licenses/Certifications:
+ MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required.
+ RHITorRHIAcredentialpreferred.
Benefits
Competitive benefits package for full-time employees working 30+ hours a week:
+ Health Insurance (up to 79% employer paid)
+ Dental insurance
+ Vision insurance
+ 401(k) with profit sharing and employer match
+ Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
+ 10 paid holidays
+ 80 hours sick time
+ 2 wellness days
+ Staff development and training
+ Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
+ Employer paid CEU's through Relias
+ PerkSpot- employee discount program
+ Employee assistance program
+ Advancement opportunities
About the Organization
Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.
**COVID-19 Vaccination Not Required*
Primary Contact
315333
Human Resources
,
563-557-8211
Phone
Phone
Phone
563-207-5051
Fax
Email
True
False
True
Job Details
Categories
Human and Social Services
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1066
Job REQ #
537385869
\# Positions
1
Start Date
20250922
End Date
20251128
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Hillcrest Family Services
About the Company
Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.
Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_
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