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Job Description:

+ The client is seeking a highly skilled Customer Engineering Specialist to join their team and support the migration from the Content API for Shopping to the Merchant API.

+ This role requires a blend of technical expertise, strong communication, and project management skills to drive successful partner integrations and enhance client satisfaction.

+ The ideal candidate will work closely with Business Development, Product, and Partner Operations teams to deliver scalable solutions and ensure seamless partner transitions.

Overall Responsibilities:

+ In partnership with Business Development teams:

+ Provide high touch technical support with strategic clients to facilitate the migration from the Content API for Shopping to the Merchant API.

+ Manage relationships with a portfolio of Partners with senior internal and external stakeholders

+ Design support solutions to complex customer challenges and recognize patterns that can be reused by other Partners.

Top 3 Daily Responsibilities:

+ Perform implementation reviews, advocate new product features, educate partners and ensure the prompt and proper resolution of technical challenges.

+ Communicate pre-migration assessment, flag detected errors and migration-related issues.

+ Work with Business Development, Product Managers and Partner Operations Managers to upgrade top clients’ integration and make tools requests required to improve processes and performance.

Required Experience (Mandatory):

+ 2–5 years of Product Management experience in a technology or R&D environment.

+ Strong background in UX design or product design collaboration, including experience producing wireframes, mocks, or clickable prototypes.

+ Proven experience owning end-to-end product lifecycle—from requirements definition through launch and iteration.

+ Hands-on experience with Figma and familiarity with Design systems.

+ Understanding of AI concepts and their application to products/workflows.

+ Experience working with or supporting internal tools (enterprise or R&D-focused) preferred.

+ Ability to communicate effectively with engineering, design, and executive stakeholders.

+ Comfortable managing multiple priorities and deadlines in a fast-paced, research-oriented environment.

+ Experience within large-scale tech/R&D organizations strongly preferred.

Mandatory Skills/Qualifications:

+ 4-5 years of experience in a technical, partner-facing role with a strong customer focus.

+ Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.

+ Deep expertise with RESTful APIs, including integration, troubleshooting, and debugging. Coding skills required.

+ Experience with Shopping APIs is a huge plus!

+ Proficiency in SQL for managing and analyzing data.

+ Proven project management skills, with experience in managing complex technical migrations.

+ Excellent cross-functional collaboration and communication skills.

+ Language: Spanish, Portuguese, Chinese & Japanese is appreciated.

Education:

+ Bachelor’s degree or equivalent practical experience:

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.