• Help Desk Support Specialist

    Motion Recruitment Partners (Phoenix, AZ)


    Help Desk Support Specialist

     

    Phoenix, Arizona

     

    Onsite

     

    Contract

     

    $15/hr - $20/hr

     

    We’re working with a local company in Phoenix that’s looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you’ll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It’s a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.

     

    The team is small, collaborative, and has a great culture, they’re looking for someone who is proactive, dependable, and communicative. You’ll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.

    Required Skills & Experience

    + 1–3 years of experience in Help Desk or IT Support

    + Proficient with Windows 10/11, Office 365, and Active Directory

    + Strong communication and customer service mindset

    + Basic understanding of networking fundamentals

    + Experience with ticketing systems like ServiceNow, Jira, or Freshservice

    Desired Skills & Experience

    + CompTIA A+ or similar certification

    + Familiarity with Intune or MDM platforms

    + Exposure to Azure AD or hybrid environments

    + Experience supporting both on-site and remote users

     

    What You Will Be Doing

    Tech Breakdown

    + 40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)

    + 25% Active Directory administration (user setups, password resets, permissions, group policies)

    + 15% Office 365 and Exchange support

    + 10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)

    + 10% Hardware setup and inventory management (laptops, peripherals, imaging)

    Daily Responsibilities

    + 100% Hands On

    The Offer

    + Bonus **OR** Commission eligible

    You will receive the following benefits:

    + Medical, Dental, and Vision Insurance

    + Vacation Time

    + Stock Options

     

    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Isabella Sweet

    Specialization:

    + Customer Support / Call Center / Client