"Alerted.org

Help Desk Support Specialist

Phoenix, Arizona

Onsite

Contract

$15/hr - $20/hr

We’re working with a local company in Phoenix that’s looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you’ll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It’s a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.

The team is small, collaborative, and has a great culture, they’re looking for someone who is proactive, dependable, and communicative. You’ll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.

Required Skills & Experience

+ 1–3 years of experience in Help Desk or IT Support

+ Proficient with Windows 10/11, Office 365, and Active Directory

+ Strong communication and customer service mindset

+ Basic understanding of networking fundamentals

+ Experience with ticketing systems like ServiceNow, Jira, or Freshservice

Desired Skills & Experience

+ CompTIA A+ or similar certification

+ Familiarity with Intune or MDM platforms

+ Exposure to Azure AD or hybrid environments

+ Experience supporting both on-site and remote users

What You Will Be Doing

Tech Breakdown

+ 40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)

+ 25% Active Directory administration (user setups, password resets, permissions, group policies)

+ 15% Office 365 and Exchange support

+ 10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)

+ 10% Hardware setup and inventory management (laptops, peripherals, imaging)

Daily Responsibilities

+ 100% Hands On

The Offer

+ Bonus **OR** Commission eligible

You will receive the following benefits:

+ Medical, Dental, and Vision Insurance

+ Vacation Time

+ Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Isabella Sweet

Specialization:

+ Customer Support / Call Center / Client