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Become a part of our caring community and help us put health first

The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns with the people served. The Community Health Worker 1 works assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Job Responsibilities:

+ Serve as an integral member of care teams, applying a hands-on approach to member engagement.

+ Support case management functions and address social determinants of health (SDOH) needs.

+ Assist members in improving self-management of chronic conditions.

+ Navigate the healthcare system and promote prevention and health education tailored to community needs.

+ Leverage knowledge of the community and shared life experiences to inform interactions with members and community partners.

+ Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.

+ Assist members in navigating healthcare and social service systems, coordinate access to basic needs (e.g., housing, food, income, transportation), and schedule physical and behavioral health visits.

+ Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits as requested.

+ Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.

+ **Support highest-risk, hardest-to-reach member cohorts, with a particular focus on members who may have a history of mistrust with the healthcare system.**

+ Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.

+ Provide social support to boost members’ morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member.

+ Support member self-management through culturally appropriate health education and coaching.

+ Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs.

+ Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.

+ Regularly travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective program administration.

+ Work collaboratively with other associates as a member of the care support teams, including care coordinators, housing specialists, and SDOH coordinators.

+ Attend community events to connect with members and provide education on case management services.

Use your skills to make an impact

Required Qualifications:

+ Must reside in Michigan and have the ability to travel 75% within Wayne or Macomb Counties.

+ High School Diploma or equivalent

+ Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)

+ Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)

+ Exceptional communication and interpersonal skills for building rapport with customers and stakeholders

+ Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana At Home systems if 25Mx10M

+ Ability to multi-task in a fast-paced environment

+ Respect for cultural and demographic diversity

+ Strong written communication skills and advocacy for members at all care levels

+ Valid state driver’s license and personal vehicle liability insurance meeting minimum state requirements ($25,000 bodily injury per person/$25,000 bodily injury per event/$10,000 property damage or higher).

Preferred Qualifications:

+ Licensed Practical Nurse

+ Community Health Worker training and/or certificate, or willingness to complete within one (1) year.

+ Bachelor’s Degree in Social Work or related field.

+ Familiarity with state Medicaid program guidelines.

+ Experience engaging with Medicaid enrollees, including those with physical and behavioral health needs and varied health literacy.

+ Oral and written fluency in Spanish, English, Arabic, or Chaldean Neo-Aramaic (language assessment required).

Additional Information:

+ Initial training: 4 weeks, Monday–Friday, 8:30am–5pm EST.

+ Post-training: 8-hour shift between 9am–5:30pm EST. Schedule will be assigned during training.

+ This position is part of Humana’s driver safety program.

+ TB screen required prior to start.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,900 - $56,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.