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The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Supervisor, Patient Access.

Core Job Summary:

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

Core Responsibilities:

+ Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

+ Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.

+ Ensures that staff members adhere to all established policies and procedures.

+ Assists with planning, organizing, and scheduling to accommodate daily expected volumes.

+ Communicates any patient flow issues to appropriate managing staff.

+ Verifies patient demographic and insurance information, and edits information, as necessary.

+ Explains consent for treatment, financial liability, and HIPPA to patients.

+ Initiates performance management processes to address on-going performance issues.

+ Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.

+ Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.

+ Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

+ Ensures employees are trained on controls within the function and on University policy and procedures.

+ Monitors staff compliance with key business initiatives and inspires team to achieve established Key

+ Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials

+ Maintains harmonious and collaborative working relationship with all healthcare team members.

+ Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

+ Projects a welcoming professional demeanor.

+ Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.

+ Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.

+ Performs pre-service validation prior to patient’s appointment for in person or virtual visits.

+ Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.

+ Coordinates patient flow to ensure timely check-in and arrival to service area.

+ Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.

+ Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.

+ Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered.

+ Answers and triages incoming calls, listens to patient/customers’ needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.

+ Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.

+ Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.

+ Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.

AREA SPECIFIC

ER

+ Must possess a good understanding of the unique characteristics and operations of the Emergency Room, to proficiently support the Emergency Room.

+ Must be flexible and adjust to rotating schedules, evenings, weekends, and holidays.

+ Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.

+ Must adhere to PPE requirements as dictated by the specific situation.

+ Proficient knowledge of ASAP module.

ADMITTING

+ Must possess a good understanding of the unique characteristics and operations of Admitting, to proficiently support the Admitting Dept.

+ On-call and rotating schedule for evenings, weekends, and holidays.

+ Explain and obtain patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices.

+ Obtain information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents.

+ Proficient knowledge of ADT module.

+ Responsible for ensuring that team obtains, confirms, and documents eligibility and benefits, and provide timely health plan admission notification.

+ Responsible for pre-admissions log to include benefits, specialty, and financial clearance.

+ Coordinates with bed control on bed availability.

+ Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.

+ Responsible for processing admissions orders received via in-basket messaging.

+ Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.

CTU

+ Must possess a good understanding of the unique characteristics and operations of CTU, to proficiently support the Admitting Dept. CTU.

HOSPITAL BASED CLINIC

+ Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the hospital-based practice.

PRACTICE BASED CLINIC

+ Must possess a good understanding of the unique characteristics and operations of the department/division, to proficiently support the practice.

REMOTE BASED

+ Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High School diploma or equivalent

Minimum 4 years of relevant experience

Knowledge, Skills and Attitudes:

+ Ability to maintain effective interpersonal relationships.

+ Commitment to the University’s core values.

+ Ability to direct, manage, implement, and evaluate department operations.

+ Ability to establish department goals and objectives that support the strategic plan.

+ Ability to effectively plan, delegate and/or supervise the work of others.

+ Ability to lead, motivate, develop, and train others.

+ Proficiency in computer software (i.e., Microsoft Office

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H8