• Desktop Support Engineer

    Robert Half Technology (Jacksonville, FL)


    Description

    About the Role:

    We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and peripheral issues, while delivering a high level of customer service and professionalism.

     

    The Desktop Support Engineer will work closely with IT leadership, systems teams, and business users, ensuring users are equipped with the right tools to be productive and secure. If you thrive in a fast-paced environment, enjoy solving problems, and like interacting with people — this role is for you.

    Key Responsibilities

    + Provide Level 1–2 support for desktops, laptops, mobile devices, printers, and network connectivity issues.

    + Configure, deploy, and maintain Windows/Mac workstations and related hardware.

    + Install and support software, applications, and system updates.

    + Troubleshoot issues with Microsoft 365, VPN access, and Active Directory.

    + Assist users with password resets, account provisioning, and permissions management.

    + Maintain IT asset inventory and documentation.

    + Escalate complex technical issues to senior IT staff or vendors when appropriate.

    + Ensure timely response to support tickets with a customer-first approach.

    Requirements

    Required Qualifications

    + 2–5+ years hands-on experience in desktop or technical support.

    + Strong knowledge of Windows OS (Mac OS experience a plus).

    + Familiarity with Active Directory, Office 365 administration, and basic networking concepts.

    + Experience with imaging, workstation deployment, and device management tools (SCCM, Intune, Jamf, etc. — adjust based on your stack).

    + Excellent communication and customer service skills.

    + Ability to work independently and manage multiple priorities.

     

    Preferred Skills

     

    + CompTIA A+, Network+, or similar certifications.

    + Experience supporting remote users and VPN connectivity.

    + Exposure to ITIL / ticketing workflows (ServiceNow, Jira, Zendesk, etc.).

    + Basic understanding of endpoint security tools and MFA systems.

     

    What We Offer

     

    + A collaborative and supportive team environment.

    + Growth opportunities in systems administration, cybersecurity, or cloud engineering.

    + Competitive pay, benefits, and professional development support.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .