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Senior Manager, US IT Infrastructure Operations

**Requisition ID:** 240445

**Salary Range:** 102,765.00 - 196,690.00

_Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience._

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

Responsible for overseeing day-to-day IT infrastructure operations across US locations, ensuring stability, efficiency, and compliance with global standards. Act as the primary point of contact for US infrastructure implementations, onsite support and critical space management. Leverage data analytics to ensures reliable delivery of infrastructure services and support regulatory audit assessments.

What You'll Do

• Day-to-day Operations: Oversee IT infrastructure operations in the US, ensuring stability, efficiency, and adherence to global standards.

• Infrastructure point of contact: Act as the primary point of contact for IT infrastructure implementations across US locations, coordinating closely with global teams to ensure seamless execution.

• US Proximity Support: Serve as the on-the-ground escalation point for IT incidents requiring onsite support for IT infrastructure, providing hands-on assistance and coordinating with global support teams.

• Regulatory/Audit: Contribute to IT audit inquiries by obtaining related documentation, coordinating response with relevant teams, ensuring timely and accurate information is provided and supporting evidence is available.

• High Severity Incidents - Assist with high severity IT incidents with infrastructure dependencies by technically troubleshooting and coordinating resolution with head office support teams. – GSOC

• Data Analytics: Access systems of record, generate accurate reports and provide actionable insights to support IT infrastructure operations, decision making and audit evidence

• Tape Library Maintenance: Maintain tape backup systems, including rotating media, sending tapes offsite, addressing hardware issues and ensuring secure storage and compliance with data retention policies.

• Hardware Disposal: Administer the secure disposal of IT hardware in compliance with bank standards, ensuring proper data wiping, decommissioning, chain of custody documentation and coordination with certified disposal vendors to maintain audit readiness.

• Critical Space Management: Manage US critical space environments, inclusive of Data Centers, MDFs and IDFs. Oversee capacity planning, equipment installation and removal, cable management, access control and ensuring adherence to organizational standards for security, power and cooling.

• IT Infrastructure Program Oversight: Provide oversight of BAU IT infrastructure programs delivered by the global teams to ensure the reliability, performance and compliance of the infrastructure services (Capacity Management, Configuration Management, Monitoring Standards, etc)

• PenTest : Act as the point of contact for infrastructure PenTest assessments.

• Data Center DR Testing: IT infrastructure point of contact for US data center testing events.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

What You’ll Bring

• 10+ years of experience in IT infrastructure and service management, with at least 5 years in a leadership role.

• Proven ability to oversee day-to-day IT infrastructure across multiple US locations, ensuring stability, efficiency, and compliance.

• Skilled in managing IT infrastructure operations, encompassing data centers, servers, storage systems, networking components, tape libraries, and hardware lifecycle management — including provisioning, maintenance, secure disposal, and compliance with organizational standards for performance, security, and audit readiness.

• Effective liaison between US teams and global infrastructure groups for implementations and support.

• Strong stakeholder management and escalation handling for onsite support needs.

• Competence in accessing systems of record, generating reports, and delivering actionable insights to support decision-making and compliance.

• Understanding of US regulatory requirements and audit processes.

• Ability to gather documentation, coordinate responses, and ensure audit evidence is accurate and complete.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

\#Dallas

Location(s): United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.