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Empower sellers to deliver AI-enabled insights to customers. Push the boundaries of Customer Relationship Management (CRM). Drive innovation that runs our ads business.

At Microsoft AI Monetization, we're building the future of intelligent systems that power our global sales and marketing teams.

We’re looking for a **Principal Product Manager - MAI Monetization - CRM Insights** to lead the vision and execution of generating bespoke sales insights that drive incremental revenue for the business and for our end customers.

This is your opportunity to transform how sales teams work with their customers and what an intentionally built sales platform can do to grow the business. This role focuses on building insights that are tailored for the Ads business to support seller<>advertiser conversations. This role will continuously hunt down and refine these insights that they then will integrate into the right planning and pitching workflow in partnership with other Product Managers that operate the broader CRM and Marketing Technology ecosystem.

We are committed to inclusive design and creating products that empower people of all backgrounds to do their best work. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

_Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction._

Responsibilities

+ Build out a sales intelligence platform that synthesizes, prioritizes, and delivers customer insights that integrate into relevant sales workflows, with measurable business impact.

+ Lead product vision, strategy, and execution of roadmap for developing insights such as

+ Scaled monitoring of anomalies in customer campaign performance and predicted spend patterns that immediately notifies sellers to act with customers

+ Share of wallet benchmarks to motivate upselling and x-selling opportunities for strategic customer conversations

+ Customer conversational insights that mine all customer touchpoints to identify best practices and identify new coaching opportunities for managers

+ Partner with UX, data science and engineering to ensure thoughtful development of new models, validation through prototypes, and measurement of impact

+ Partner with business and finance to identify new areas of growth as the Microsoft’s ads business grows

Qualifications

Required Qualifications:

+ Bachelor's Degree AND 10+ years experience in product/service/program management or software development

+ OR equivalent experience.

+ 3+ years of Machine Learning experience and application to solve business problems.

+ 5+ years of previous product management experience

**Preferred Qualifications** :

+ Bachelor's Degree AND 15+ years experience in product/service/program management or software development

+ OR equivalent experience.

+ 6+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).

+ 8+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).

+ 8+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).

+ 3+ years experience delivering products that include Advertising technology.

+ 5+ years experience building CRM systems and working with sales organizations.

Product Management IC6 - The typical base pay range for this role across the U.S. is USD $163,000 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 12, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .