• Business Process Design Specialist

    Lenovo (Morrisville, NC)


    Business Process Design Specialist

     

    General Information

     

    Req #

    WD00090229

    Career area:

    Project Management

    Country/Region:

    United States of America

    State:

    North Carolina

    City:

    Morrisville

    Date:

    Thursday, October 23, 2025

    Working time:

    Full-time

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

     

    Why Work at Lenovo

     

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.

     

    Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

     

    This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

     

    Description and Requirements

    Job Summary

    TheBusiness Analystwill be part of a small, high-performing team within Lenovo’sGlobal Services and Solutions Group (SSG), driving the transformation of business processes and execution of offering strategies for system services. This role focuses on translating strategic business goals into actionable process improvements and system enhancements across Lenovo’s enterprise hardware, software, and service solutions.

     

    The ideal candidate is a self-motivated, analytical problem solver who can bridge business needs with technology solutions. They will collaborate globally across business units, ensuring end-to-end operational alignment for Lenovo’s diverse customer segments and regions.

    Key Responsibilities:

    + Support business teams withdata-driven insightsby analyzing internal sales trends and market data.

    + Define and trackkey performance indicators (KPIs)to measure success and recommend improvement actions.

    + Conduct research and applymultidisciplinary statistical techniquesto enhance business understanding of markets and operations.

    + Developpredictive and prescriptive data modelsto inform strategic decisions.

    + Apply data-driven methodologies to improvecustomer journey efficiency.

    + Present findings and insights throughcompelling storytellingand clear visualizations to diverse audiences.

    + Collaborate with internal teams to deliver analytics, reporting, and implementdata/analytics-driven improvements.

    + Driveadoption of analytical toolsand promote a data-driven culture within technology business units.

    + Apply knowledge ofbusiness processesto identify issues, inefficiencies, and opportunities for transformation.

    + Manage the design and development ofcustomized reportsand dashboards using internal technical resources.

    + Participate inbusiness process mapping, system testing, end-user training, and change management initiatives.

    + SupportAgile release processes, collaborating with IT and functional teams to deploy enhancements effectively.

    Basic Requirements:

    + Bachelor’s degreefrom an accredited college or university.

    + 3–4 yearsof relevant experience in business analysis, process transformation, or data analytics.

    + Strong skills indata analysis, business modeling, and reporting tools(e.g., Excel, Power BI, or similar).

    + Demonstrated ability totranslate business needs into system or process improvements.

    + Excellentcommunication, leadership, organizational, and project managementskills.

    + Self-motivatedwith the ability to learn by doing, take initiative, and adapt to change.

    + Experience working inglobal environmentsand flexibility to collaborate across multiple time zones.

    + Must be able to work a hybrid schedule at our Morrisville, North Carolina location

    Preferred Requirements:

    + Familiarity withAgile methodologiesand application release management.

    + Experience withenterprise-level hardware, software, and servicessolutions.

    + Understanding ofPLM (Product Lifecycle Management)andERP systems.

    + Strongproblem-solvingandcritical-thinkingabilities.

    + Willingness to explorenew, non-standard business solutionswhere innovation is key.

     

    _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

     

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

    * United States of America

    * United States of America - North Carolina

    * United States of America - North Carolina - Morrisville