• Guest Relations Agent, Front Office (FT)

    Spanish Peaks Mountain Club (San Diego, CA)


    Live Your Passion. Add Your Magic.

     

    At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

     

    We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

     

    If you are an internal applicant, please log into Workday and apply for your application to be considered.

     

    Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

     

    Guest Relations Agent

    SUMMARY

    The Guest Relations Agent is responsible for conducting guest pre-arrival reach out to assist with arrangements, activities and experiences. This position is responsible for ensuring a wonderful guest experience through excellent customer service during their stay. This position plays an integral role in the guests’ stay as they are often one of the first individuals that a guest interacts with.

    ESSENTIAL FUNCTIONS

    Job duties include; although are not limited to:

    + Greeting guests with friendly and sincere welcome

    + Providing information and assistance to guests regarding city and hotel attractions or points of interest

    + Respond and assist with guest requests for special arrangements, rentals or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers.

    + Familiarizing oneself with each day’s arrival and group activities

    + Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary

    + Review, log, and maintain guest preferences, traces, and profiles.

    + Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.

    + Answer, record, and process guest calls, messages, requests, questions, or concerns.

    + Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Engineering) as necessary to resolve guest call, request, or problem.

    QUALIFICATIONS

    + College degree preferred

    + Minimum of two years’ experience in an upscale hotel preferred

    + Minimum of two years’ experience in customer service

    + Excellent telephone etiquette

    + Exceptional guest recovery skills

    + Excellent organizational and time management skills

    + Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

    + Must possess a positive attitude

    + Must be willing to participate in a learning environment

    + Must integrate company values throughout all interactions

    + Must be able to quickly and effectively adapt to using new software products

    + Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

    PHYSICAL REQUIREMENTS

    Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

     

    The pay scale for Guest Relations Agent is $21 per hour.

     

    The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

     

    In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.