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Summary

The Program Manager, Dialysis collaborates with Regional/Entity leadership and medical staff related to dialysis services for the Pennsylvania region. The Program Manager, Dialysis coordinates performance improvement, quality and outcomes, and educational activities for the Dialysis Service. The Program Manager, Dialysis is responsible for the development and implementation of staff education, program development, orientation, in-service education, annual competencies and coordination of in-services with other entities, fostering excellence in all aspects of Dialysis. The Program Manager, Dialysis responsible for carrying out service/unit objectives. The Program Manager, Dialysis is a liaison to hospital committees. The Program Manager, Dialysis will meet required population specific competencies as defined by the dialysis population.

Experience

The Registered Nurse must have a minimum of 3 years of intensive care or acute medical/surgical experience and 3-5 years of Dialysis experience.

Education

BSN required, MSN preferred or BSN with MHA or MBA. Certification in the area of specialty and/or leadership is preferred.

Licenses

Licensed as a Registered Nurse in the state of Pennsylvania.

Essential Functions

Focuses on performance improvement.

A. Establishes goals, activities to meet goals, and measurement for success in alliance with the overall organizational goals.

B. Establish goals and measurement process for population specific Nursing Performance reports and assures ongoing measurement and communication of current status.

C. Maintains interdisciplinary approach through promotion and participation in hospital/community committee/activities.

D. Recognizes and identifies actual or potential situations which may place the health care system at risk for corporate compliance. Communicates appropriately to administrator and/or follows defined policy for addressing the situation.

E. Establishes interdisciplinary work teams to enhance patient care outcomes specific to primary patient population on the unit.

F. Actively works to achieve patient care outcomes at or above the benchmark for the designated population.

Meets regulatory requirements.

A. Facilitates Unit Council meetings/staff meetings for defined area(s) of responsibility meeting the needs of each shift/unit.

B. Demonstrates and enforces compliance with hospital, State, and Federal guidelines.

C. Demonstrates and integrates population specific care for the adolescent/adult/geriatric/pediatric patient and appropriate standards of care and practice.

Remains fiscally responsible and strives to meet budgetary targets.

A. Anticipates, monitors, and adjusts human and material resources appropriate to volume and patient acuity level.

B. Integrates clinical, financial, and operational data and evaluates the impact upon patient clinical and financial outcomes. Initiates and provides leadership for performance improvement activities as appropriate based upon outcomes data.

C. Monitors throughput times and collaborates with other to meet hospital goals.

D. Assures 24/7 365 day Dialysis coverage.

E. Maintain competencies to provide bedside dialysis care as needed

Strives to attain and maintain an exceptional patient/customer satisfaction measured at or above benchmark mean.

A. Demonstrates enthusiasm when relating to customers.

B. Maintains open lines of communication by being responsive to staff and customers.

C. Demonstrates effective service recovery.

D. Demonstrates effective conflict management with respect to all customers.

E. Sets and achieves high performance standards.

Other Duties:

It is understood that this description is not intended to be all inclusive, and that other duties may be assigned as necessary in the performance of this position.

Updated: 7-29-25

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.