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Overview

We are seeking a proactive and analytical Intelligent Automation Business Analyst to join our Intelligent Automation CoE. This role will act as a critical liaison between process owners and our automation delivery teams, working to translate complex business challenges into well-defined user stories and automation opportunities that leverage RPA, AI, ML, and other intelligent automation technologies.

Responsibilities

Business Engagement & Process Understanding

+ Engage with business process owners to understand their operational challenges and identify automation opportunities.

+ Conduct process assessments, pain point analysis, and feasibility studies for automation.

+ Facilitate discovery workshops and interviews to gather requirements and understand current workflows.

Requirements & Solution Design

+ Translate business requirements into clear, structured user stories and acceptance criteria.

+ Work closely with solution architects and developers to propose scalable and maintainable automation solutions, including those leveraging AI (e.g., NLP, OCR, ML models).

+ Develop process design documents (PDDs), solution design documents (SDDs), user acceptance testing (UAT) scripts, and other technical documentation as needed.

Project Collaboration & Delivery Support

+ Responsible for project management throughout the engagement with end user until automation launch

+ Collaborate with developers, QA testers, and CoE leaders throughout the solution lifecycle to ensure requirements are implemented accurately.

+ Participate in agile/scrum ceremonies (backlog grooming, sprint planning, demos, retrospectives).

+ Support change management, training, and communication with stakeholders.

Governance & Standards

+ Ensure compliance with CoE standards, automation governance, and documentation protocols.

+ Maintain traceability of requirements and updates across solution iterations.

Qualifications

Required:

+ Bachelor’s degree in Business, Computer Science, Engineering, or related field, or the equivalent.

+ 3–5+ years of experience as a Business Analyst, preferably within automation, digital transformation, or enterprise IT environments.

+ Strong understanding of process improvement methodologies (Lean, Six Sigma, BPM).

+ Experience creating user stories and process documentation (PDDs, SDDs, BRDs).

+ Familiarity with automation technologies such as:

+ UiPath, Alteryx, Workato.

+ AI/ML/NLP/OCR: Azure Cognitive Services, OpenAI, etc.

+ Other tools: Asana, Aha, JIRA, Confluence, Lucidchart

+ Excellent communication, facilitation, and stakeholder management skills.

Preferred:

+ Experience working in a CoE or similar cross-functional model.

+ Exposure to agile methodologies and tools (JIRA, Azure DevOps, etc.).

+ Certifications: CBAP, PMI-PBA, UiPath Business Analyst, Lean Six Sigma, etc.

Key Attributes:

+ Analytical mindset with a user-centric approach

+ Curious, detail-oriented, and highly collaborative

+ Comfortable working in ambiguous environments with evolving technology

Success Measures:

+ Timely and accurate delivery of business requirements and design documentation

+ Business stakeholder satisfaction

+ Quality and scalability of automation solutions delivered

+ Reusability and adherence to CoE best practices

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Mountain View, CA: $34.74 - $53.90/Hr

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.