"Alerted.org

Job Description

The Customer Care Representative plays a critical role in delivering exceptional service to guests. This individual will handle inbound inquiries via email, ticketing systems, and—soon—live chat, ensuring prompt and accurate resolution in alignment with company policies and standards. The ideal candidate is empathetic, tech-savvy, and thrives in a fast-paced, customer-focused environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

1–2 years of experience in a customer service or support role

Hands-on experience with ticketing systems (e.g., Microsoft Dynamics, Salesforce)

Proven ability to manage and resolve email-based inquiries

Availability to work an 8-hour shift within designated time windows

Reliable transportation for in-office days Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, etc.)

Experience handling live chat support

Strong written communication and multitasking skills

Ability to adapt to new technologies and processes quickly