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Job Description

Immediate opening for a Salesforce Technical Advisor supporting the federal government. You’ll lead the optimization and sustainment of our Salesforce ecosystem to support secure, bidirectional information sharing across the customer base. Working closely with Customer Engagement, IT, and Salesforce delivery teams, you’ll enhance data models, automations, integrations, and Experience Cloud sites to support marketing, events, ticketing, and Partner management—ensuring solutions evolve to meet mission needs with agility and compliance.

Key Responsibilities

• Refine and maintain the Salesforce roadmap in collaboration with delivery teams.

• Optimize Service Cloud configurations for scalable case management, role-based access, and secure data sharing.

• Enhance Marketing Cloud capabilities for asset management, campaign automation, and engagement tracking.

• Improve Experience Cloud sites for public-facing forms (RFIs, surveys, event registration) and ticket routing.

• Facilitate integrations with Jira and Outlook; design and support API-based record sharing using JSON and related standards.

• Implement role-based access controls and sharing models across departments.

• Build and maintain declarative automations (Flows, validation rules, approval processes); leverage advanced low-code tools such as OmniStudio where appropriate.

• Support integration efforts using APIs, MuleSoft, or native connectors.

• Develop dashboards and reports for campaign performance, event metrics, and service SLAs.

• Lead data hygiene efforts: deduplication, record cleanup, and governance.

• Establish documentation, coding standards, and data dictionaries.

• Partner with stakeholders across business units to ensure adoption and continuous improvement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of Salesforce development and architecture experience, including Apex, Visualforce, and Lightning Web Components.

• Hands-on expertise with Experience Cloud, CMS, Marketing Cloud Connect, Account Engagement, and Lightning App Builder.

• Demonstrated skill with declarative automation (Flows, Process Builder, validation rules).

• Experience with Salesforce integrations and secure, bidirectional data exchange.

• Strong understanding of Salesforce security model: OWD, roles, profiles, permission sets, sharing rules, and sharing sets.

• Proven track record building public-facing web forms, event registration portals, and templated communications.

• Ability to translate mission requirements into technical solutions and articulate trade-offs to stakeholders.

• Excellent communication, documentation, and stakeholder engagement skills. • Salesforce certifications: Agentforce, Data Cloud, Marketing Cloud Consultant and Application Architect.

• Experience with Salesforce implementations and architecture design across full project life cycles.

• Prior experience in DoD or federal government environments and familiarity with GovCloud offerings.

• Familiarity with Jira–Salesforce integration and API-based record syncing.

• Knowledge of data governance frameworks and compliance standards (FedRAMP, NIST SP 800-171).

• Experience with Tableau CRM or other Salesforce-native analytics tools.

• Strong background in API development and JSON data handling for secure integrations.

• Exposure to advanced low-code automation using OmniStudio to create guided user experiences.

• Understanding of AI-ready data architecture to support future analytics initiatives.