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Description

Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Senior Program Manager who is passionate about process improvements, has strong bias for action and experience leading cross functional and global teams.

Buyer Risk Prevention (BRP) designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.

We are seeking an experienced Senior Program Manager to drive complex, cross-functional programs that will shape the future of Amazon Business. The ideal candidate will have a proven track record of leading large-scale initiatives, managing multiple stakeholders, and delivering results in a fast-paced environment.

Key job responsibilities

The Senior Program Manager leads complex, cross-functional programs driving strategic business initiatives. Core responsibilities include managing end-to-end program delivery, stakeholder relationships, and developing comprehensive roadmaps. They create and maintain program goals, deliver executive communications, drive governance, and track key metrics. Strategic management involves data-driven prioritization, risk mitigation, and establishing scalable processes for operational efficiency. The role requires partnering with Product, Engineering, and Business teams, delivering quarterly impact assessments, and developing innovative approaches to enhance decision-making and solution adoption in complex environments. The manager ensures effective organizational controls, timely project completion, and drives complex projects with a focus on measurable outcomes. Communication responsibilities include leading weekly metrics, quarterly business review meetings, identifying root causes, creating action plans, and holding the team accountable for program deliverables. Success in this role demands strategic thinking, influence without direct authority, and the ability to deliver results in ambiguous environments while managing multiple priorities and distributed teams.

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 2+ years of change management experience

- Experience working cross functionally with tech and non-tech teams

- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules

- Track record of developing and executing strategies for distinct customer segments, particularly in enterprise and high-value customer spaces

Preferred Qualifications

- 2+ years of driving process improvements experience

- Experience implementing repeatable processes and driving automation or standardization

- Experience delivering against a large organization's long-term strategy and goals

- Experience working in risk, fraud or compliance organizations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.