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Call Center Technical Support Representative

CHARLOTTE, North Carolina

Hybrid

Contract

$35.28/hr - $39.75/hr

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Call Center Technical Support Representative in Charlotte, NC (five days onsite)

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

+ 1 year + months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

+ Microsoft Office, Proficient PC Skills

+ Need flexibility, working in a support environment, answering calls, emails, etc

+ Prior experience providing Support with technology within a call center environment.

+ Worked within a technical support role in the past Level 1 or 2 would be a good match for this position.

+ General technology exposure and experience providing support across multiple platforms and environments will be helpful.

Desired Skills & Experience

+ Call Center experience

+ Adaptability and flexibility

What You Will Be Doing

+ Participate in or provide support for low complexity initiatives within Business Execution.

+ Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.

+ Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.

+ Provide information to client personnel in Business Execution.

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Natalie DeWitt

Specialization:

+ Customer Support / Call Center / Client