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POSITION SUMMARY: This role ensures office visits and physical/occupational therapy appointments are scheduled and attended. Confirms physicians have all paperwork and insurance instructions and/or medical forms necessary to assist the patient in getting a Hoveround. Reviews medical forms indicating medical necessity for Durable Medical Equipment and makes necessary follow up calls to physicians’ offices for appropriate documentation and completion of patient script. ESSENTIAL FUNCTIONS: 1. Contacts patient with a future office visit and/or missed office or PT/OT office visit to explain the process and necessary information required by patient’s insurance company to obtain a Hoveround. 2. Contacts physicians’ office to verify patient information and follow up on required paperwork according to Medicare guidelines. 3. Faxes and/or mails insurance forms necessary for physician to complete based on patient’s Insurance. 4. Follows up according to established procedures to confirm receipt of package and/or faxes and develops relationship with physicians’ staff for return of requested forms. 5. Analyzes responses received and determines re-evaluation needs. 6. Accurately documenting and coding according to disease processes. 7. Able to correctly document completed scripts and review for accuracy. 8. Uses appropriate interpersonal skills to resolve difficult situations and maintain professional relationships. 9. Sets a positive tone for the ongoing relationship that Hoveround will have with the physician’s staff and client. 10. Demonstrates high quality in calls and documentation of patient records. 11. Attends and participates in team meetings and trainings. 12. Assumes other special activities and responsibilities as requested. 13. Daily call productivity should meet expectations as set my management. 14. Works one (1) late shift per week and (1) Saturday per month. 15. Works minimum 40-hour work week with required overtime as business needs dictate.

**Pay Details:** $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.