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It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

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Clerical is the primary contact for any customer. The role is responsible for intercepting faxed orders, keying orders into system, conducting follow-up phone calls to requestors. The role is also responsible for all communication between the various departments within the company and its customers and, therefore must exercise the highest quality of phone/email etiquette. This position requires a high degree of quantifiable and qualifiable results regarding accurate, complete and timely responses to internal and external Distribution Center reporting.

How you create impact

+ Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.

+ Compiles, sorts, and verifies accuracy of data to be entered.

+ Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.

+ Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.

+ Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.

+ Compiles statistics and prepares various reports for management.

+ Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.

+ Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

+ Provides back up support for all accounts other than primary.

+ Other duties assigned.

What we would like you to bring

+ Minimum Education: High School Degree or Equivalent.

+ Customer service experience is preferred.

+ Knowledge of Windows-based order entry system.

+ Effective written and verbal communication skills.

+ Intermediate skills in Microsoft Word and Microsoft Excel.

+ Computer skills.

+ Experience with SAP or any Warehouse Management System (WMS) experience is highly desired.

+ Exercises initiative in following up on pending issues and orders.

+ Ability to effectively solve problems.

+ Ability to establish priorities and multi-task.

+ Fluent in English.

+ Overtime and weekends may be required.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.