• Patient Access Representative Lead

    SSM Health (Bridgeton, MO)


    It's more than a career, it's a calling.

     

    MO-SSM Health DePaul Hospital - St. Louis

    Worker Type:

    Regular

    Job Highlights:

    **Schedule** : 9am - 5:30pm, weekend and holiday rotation, call required (schedule is subject to change based on departmental needs and on-call obligations).

     

    What Makes This Role Unique

     

    This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

     

    If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

     

    Why Join SSM Health

     

    You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

     

    • Competitive pay and benefits

    • Career development opportunities within a large, integrated health system

    • Supportive leadership and a collaborative team environment

     

    Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

     

    *Sign-on bonuses are for qualified external candidates. Internal candidates, please check with your recruiter to see what options are available..

    Job Summary:

    Leads assigned staff in performing activities related to patient registration.

    Job Responsibilities and Requirements:

    PRIMARY RESPONSIBILITIES

    + Leads or coordinates shift operations of assigned activities, resources, and staff.

    + Serves as a technical or functional resource and performs similar duties with staff.

    + Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and/or procedures.

    + Oversees and evaluates the orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.

    + Performs the duties of a Patient Access Representative.

    + Performs other duties as assigned.

    EDUCATION

    + High School diploma/GED or 10 years of work experience

    EXPERIENCE

    + Two years' experience

    + Experience in healthcare or high-volume customer service preferred.

    + Patient Access, EHR, healthcare, and high-volume customer service experience

    + Strong interpersonal and communication skills

    PHYSICAL REQUIREMENTS

    + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

    + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

    + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

    + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

    + Frequent keyboard use/data entry.

    + Occasional bending, stooping, kneeling, squatting, twisting and gripping.

    + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

    + Rare climbing.

    REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

    + None

    Department:

    8701140033 PAS - DePaul Health Center

    Work Shift:

    Variable Shift (United States of America)

    Scheduled Weekly Hours:

    40

    Benefits:

    SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

     

    + **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

    + **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

    + **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

     

    Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

     

    _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_