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IT Support Technician – Infrastructure & End-User Technology

Workplace Type: On-site

A regional technology service provider is seeking an experienced IT Support Technician to join its managed services team. This role supports a wide range of client environments by providing hands-on troubleshooting, configuration, and operational support for hardware, software, and network systems. The technician will work closely with end users and technical leadership to maintain uptime, resolve issues, and support infrastructure initiatives.

Key Responsibilities

+ Provide desktop and network support across multiple client sites

+ Troubleshoot Windows-based devices, including PCs, laptops, and tablets

+ Support peripheral technologies such as projectors, smart boards, and mobile devices

+ Perform user account management in Active Directory (add/delete users, group policies)

+ Diagnose and resolve network-related issues including IP conflicts, connectivity, and switch/router configurations

+ Assist with server virtualization and basic SAN support

+ Configure and maintain network-based user profiles and workstation setups

+ Implement patches and perform upgrades to network operating systems

+ Collaborate with team leads and client stakeholders to ensure smooth operations and timely issue resolution

Required Skills & Experience

+ Strong background in desktop support and Windows environments (XP, 7, 10)

+ Familiarity with VMware and virtual server environments

+ Experience with Cisco routers, switches, and wireless networking

+ Proficient in troubleshooting email systems and workstation installs

+ Knowledge of LAN/WAN principles and basic SAN environments

+ Ability to manage switch configurations and perform server hardware setup

+ Strong communication and interpersonal skills for client-facing support

+ Ability to work independently and handle multiple priorities across sites

Preferred Qualifications

+ Experience with network operations systems and patch management

+ Familiarity with directory services tools beyond Active Directory

+ CCNA or other certifications are helpful but not required

Interview Prep – Sample Technical Questions

+ What information does IP Config pull?

+ How would you use PING to diagnose a network issue?

+ Describe your experience with Cisco routers and switches

+ What’s your approach to wireless network troubleshooting?

+ How have you used Active Directory in past roles?

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrison,NY.

Application Deadline

This position is anticipated to close on Nov 13, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.