• Customer For Life Advocate I

    Zodiac Pool Systems (Sparks, MD)


    Customer For Life Advocate I

     

    Customer Service Sparks, Maryland

     

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    Description

    Fluidra is looking for a Customer For Life Advocate I to join our team in Sparks, MD.

    WHAT YOU WILL CONTRIBUTE

    In this role you will provide customer service and order management support to our Taylor Water Technologies customers. You will be responsible for answering customer inquiries and processing orders. You will report directly to the Customer Service Manager. Additionally, you will:

     

    + Provide customer support via telephone and email, assisting with product selection, updates, problem resolution, and order processing through our Enterprise Resources Planning (ERP) system.

    + Communicate customer feedback to appropriate teams across Sales, Quality Assurance, Technical, Production, Administration, Accounting, and Marketing departments.

    + Utilize in-depth knowledge of Fluidra’s product offerings to address customer concerns, ensuring satisfaction while adhering to organizational policies.

    + Manage specialized tasks, including sample orders, faxed orders, and private account management for at least two client accounts.

    + Other duties as assigned.

    WHAT WE SEEK

    + Provide customer support via telephone and email, assisting with product selection, updates, problem resolution, and order processing through our Enterprise Resources Planning (ERP) system.

    + Communicate customer feedback to appropriate teams across Sales, Quality Assurance, Technical, Production, Administration, Accounting, and Marketing departments.

    + Utilize in-depth knowledge of Fluidra’s product offerings to address customer concerns, ensuring satisfaction while adhering to organizational policies.

    + Manage specialized tasks, including sample orders, faxed orders, and private account management for at least two client accounts.

    + Other duties as assigned.

    EDUCATION

    High School Diploma required. Associate or Bachelor’s degree in a related field preferred

    WHAT WE OFFER

    An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

    + 2 weeks of paid vacation

    + 11 paid Holidays

    + Full range of health benefits including medical, dental & vision, short & long-term disability

    + 401(K) matching (100% of first 3% contributed, 50% of the next 2%)

    + Health and wellness programs / gym reimbursement

    + Educational assistance up to $7,000 per year

    + Company sponsored FUN events!

    + Generous product discounts

    WHO WE ARE

    Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover ‐ Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

     

    Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

     

    Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

     

    Expected hourly range is $22.00 – 23.00/ hour. Fluidra offers a comprehensive total rewards/benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience, and location. Your recruiter will provide additional details on our compensation and total rewards program.