"Alerted.org

_6800 West 64th Street, Mission, KS, USA_ | _Hourly_ | _Full Time_

Summary

Grows the business by ensuring customer satisfaction and customer retention by developing relationships through customer engagement.

Essential Job Duties

+ Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

+ Address complex customer inquiries and problems, having experience and advanced knowledge.

+ Explain complex matters to ensure customer satisfaction and retention.

+ Respond to customer questions, explain available services, correct errors, provide information on pricing.

+ Take orders, develop leads, and troubleshoot.

+ Address customer inquiries and escalate complex issues to a higher level leader or supervisor as necessary.

+ Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.

+ Resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer.

+ Analyze a customer's needs and make referrals for follow up or additional information as needed.

**Required Qualifications** - Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

+ This position requires a high school diploma or equivalent.

+ Must have three to five years of experience.

**Knowledge, Skills and Abilities -** May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

+ Proficient in Microsoft Office products - specifically Excel, and Outlook.

+ Experience with transport billing software is a plus.

+ Critical thinker with exceptional attention to detail.

+ Excellent problem-solving skills.

+ Excellent communication skills, both verbally and in writing.

+ Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.

+ Ability to develop and maintain business relationships.

+ Ability to work independently.

**Work Environment** - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

+ General office conditions. Exposed to moderate noise levels.

**Physical Abilities -** Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

+ Required to use close vision and be able to focus.

+ Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.

+ Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.

+ Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.

+ Regular attendance is a necessary and essential function.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets

DISCLOSURE REGARDING BACKGROUND INVESTIGATION

Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates, The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.

NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING

Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post-offer, pre-employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety-sensitive role.