"Alerted.org

Job Description

Serve as a first point of contact for client support inquiries, ensuring timely and

professional communication.

• Collect, clean, and analyze client and operational data to identify trends, patterns, and

opportunities for improvement.

Develop, maintain, and present recurring and ad hoc client reports using Excel and BI

tools (e.g., Power BI, Tableau, or similar).

• Prepare client-facing presentations that clearly communicate key insights and

recommendations.

• Collaborate with internal teams (Operations, Product, and Data) to ensure data accuracy

and alignment on client deliverables.

• Support the VP of Operations in strategic projects, reporting, and performance tracking.

• Document and refine internal processes to improve efficiency and client satisfaction.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Business, Economics, Data Analytics, or a related field (or

equivalent experience).

• 1–2 years of professional experience preferred; internships or relevant coursework in

analytics or client support are also valued.

• Proficiency in Microsoft Excel (pivot tables, lookups, data visualization) and PowerPoint

(professional presentation design).

• Familiarity with data analytics and BI tools (e.g., Power BI, Tableau, or Google Data

Studio).

Strong analytical mindset with the ability to translate data into actionable insights.

• Excellent written and verbal communication skills, with the ability to present findings to

clients and executives in a clear, confident manner.

• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.

Preferred Skills

• Experience working in legal services, consulting, or another professional services

environment.

• Basic understanding of financial or operational metrics (billing, efficiency, performance

tracking).

• Comfort with CRM or ticketing systems (e.g., HubSpot, Salesforce, or Zendesk).