• UX - Customer Journey

    Insight Global (Spring, TX)


    Job Description

    An employer is seeking a UX - Customer Journey Guide to join their team in Spring, TX. He or she will be joining a Product Planning Team focusing on the organizations various Premium Products and will be responsible for creating and implementing a customer journey guide for both internal and external customers to utilize. There is no one currently doing this work, so the ideal candidate will come with extensive knowledge and background on how to work through various gaps in creating the journey guide but also identify new gaps that can be resolved through a journey guide creation. He or she will collaborate with various internal and external team members to understand needs and objectives to help gather insight to help with writing out the journey for each customer. In addition, the UX Guide will assist with scheduling customers to have the team then host customer programs. They will not be expected to participate, but rather support the scheduling efforts between the customer and the company, which will help in the journey guide creation. This role is onsite 3 days a week and the hourly pay ranges from $40 - $45/hr depending on experience and feedback from the client.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    3 - 5 years of experience creating UX/Customer journey guides

     

    Experience with PowerPoint, Mirroboard or other tools for guide creation

     

    Understanding of journey mapping and ability to launch it from the ground up

     

    Comfortable working with both internal and external customers to collaborate and schedule with