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Do you enjoy helping organizations transform and operate more efficiently?

Are you energized by solving complex business challenges and delivering measurable results for clients?

Come Join ReSource Pro!

Your Role:

ReSource Pro is seeking a Senior Operations Consultant to lead mid- to large-scale consulting engagements for Retail, MGU, and Carrier clients. In this role, you’ll drive client revenue growth and profitability by guiding strategic planning, operational improvements, and system project management initiatives. You’ll leverage our proven playbooks, project management tools, and deep insurance expertise to deliver impactful solutions that strengthen our clients’ businesses.

We hire the best because we believe great people create exceptional experiences. That’s why we hire individuals who not only bring talent and passion, but who thrive in our unique culture and live out our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

In this role, you will:

+ Lead and deliver consulting engagements to meet project timelines, scope, and client satisfaction

+ Develop and deliver client proposals, including resource planning, effort estimation, and pricing

+ Provide clear, high-quality client communications through executive presentations and updates

+ Apply change leadership, Lean process mapping, and operational improvement techniques to achieve client outcomes

+ Identify risks, create mitigation plans, and ensure delivery excellence using ReSource Pro’s consulting methodology

+ Independently manage multiple client portfolios and nurture long-term client relationships to drive growth and retention

+ Lead internal or client-focused process improvement initiatives and contribute to thought leadership through webinars, white papers, and industry events

+ Coach, mentor, and guide junior team members to support their growth and success

What You Need to be Successful:

+ Bachelor’s degree in Business, Finance, or Risk Management (Insurance focus preferred)

+ 10+ years of U.S. Property & Casualty or Employee Benefits insurance operations experience

+ 5+ years in consulting, from discovery through execution (Big 4 experience preferred)

+ 5+ years of Lean process improvement or operations management experience

+ 3+ years of business process outsourcing (BPO) and operations management experience

+ Lean Six Sigma Black Belt or equivalent experience (required)

+ PMP certification or 3+ years of program management experience (required)

+ Additional certifications such as CISR, ARM, CIC, Agile Certified, or Certified Insurance Operations Professional are a plus

Your Compensation:

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $75,126-$127,083 per year. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

Your Benefits & Perks:

+ 100% paid employee health insurance available on Day 1

+ Eligible for all medical, dental, and vision benefits on Day 1

+ Remote positions are Internet stipend-eligible

+ 401k with employer match, vested on Day 1

+ HSA/FSA available

+ Long Term and short-term disability employer-provided

+ Generous PTO plan with paid holidays + floating holidays

+ Development and growth opportunities

+ Comprehensive wellness program and prioritization of employee health

Your Interview Process:

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.

The standard interview process includes:

+ Behavioral interview with Talent Acquisition

+ Online talent assessment

+ Hiring Manager interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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