• Support Services Rep Fede I

    MAPFRE Insurance (NM)


    Support Services Rep Fede I

     

    Date: Oct 31, 2025

    Location:

    Remote, NM, US

     

    Company: MAPFRE

     

    Join Our Dynamic Team!

    Summary:

    Be part of a collaborative team that values professionalism, problem-solving, and exceptional customer service. This position offers structured training, growth opportunities, and the chance to make a real impact by supporting customers and partners.

    What You’ll Do

    + Deliver **prompt, courteous, and professional service** to Contract Holders, Sales Representatives, Agents, Dealers, and internal customers.

    + Answer incoming calls efficiently and resolve contract-related questions (status, terms, coverage).

    + Provide underwriting guidance on vehicle eligibility.

    + Process cancellations, quotes, and new business accurately.

    + Handle check processing and assist with special projects.

    + Offer backup coverage for the front desk.

    What We’re Looking For

    + **Customer Service Skills:** Active listening, problem-solving, and a positive attitude.

    + **Organized & Adaptable:** Comfortable in a high-volume, fast-paced environment.

    + **Tech-Savvy:** Proficient in Microsoft Office; strong computer literacy.

    + **Team Player:** Works well independently and collaboratively.

    + **Communication:** Excellent verbal and written skills.

    + **Bilingual (Spanish):** A plus!

    Qualifications

    + High school diploma or equivalent.

    + Dealership/automotive/accounting experience is a plus

    + 0–1 year of customer service experience (call center preferred).

    + Strong decision-making and analytical skills.

    + Ability to maintain confidentiality and professionalism.

    Training Schedule

    + **Monday–Friday:** 8:30 AM – 5:00 PM (Mountain Time)

    + Duration: **3–6 weeks**

    + Overtime as needed

    Regular Schedule

    + **Monday–Friday:** 9:30 AM – 6:00 PM (Mountain Time)

    + Some overtime required as authorized by management

    Important:

    + Attendance required on the last day of every month until all business is processed.

    + If month-end falls on a weekend, work the last Saturday until completion (never Sundays).

     

    Why Join Us?

     

    + Supportive team environment

    + Opportunities for growth and development

    + Competitive compensation and benefits

    **Pay Philosophy:** The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

     

    Salary Range $27,800 - $36,900

     

    Thank you for considering MAPFRE Insurance as part of your career journey.

     

    _We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states._

     

    _If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at_ [email protected]_ _._

     

    _We are proud to be an equal opportunity employer._

     

    **Job Segment:** Underwriter, Customer Service Representative, Call Center Representative, Call Center, Front Desk, Insurance, Customer Service, Administrative