• Helpdesk Specialist

    Electrosoft (Battle Creek, MI)


    Helpdesk Specialist

     

    Posted: 10/30/2025

     

    Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

     

    Help Desk Specialist

     

    As a Customer Service Representative/Help Desk Specialist, provides CAGE code registration processing and specialized trouble shooting support to a user community and Help Desk Technicians for CAGE code registration issues and special circumstances.

    Responsibilities and Duties:

    + Verifies and validates registration information and identifies registration issues and special circumstances.

    + Diagnoses problems and provides applicable remedies.

    + Serve as a team leader in operations and serve as a shift supervisor or lead diagnostician in support of the following:

    + Provide customer service support to process, track, manage and maintain CAGE code registration transactions, along with associated records, supporting documentation, communications and data, received from GSA-SAM, CAGE Public website and any other source, in accordance with CAGE Program Office policy, guidance and procedures to complete registration transactions.

    + Provide customer service support to address CAGE code registration inquiries received through DLA’s enterprise level customer service center, DLA’s Congressional Liaison Office, or any other source.

    Minimum Requirements:

    + Experienced in CAGE Code registration operations or similar federal registration process experience.

    + Minimum (2) years of experience in CAGE registration operations or similar federal registration processes.

    + Education: High school diploma.

    + Understands CAGE registration operations or the Federal registration process.

    + Shift supervisor or lead diagnostician experience.

    + Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)

    Additional Desired Skills/Experience/Certifications:

    + Experience in Customer Service.

    + Proficiency with the Microsoft Office suite of tools, internet and email.

    + Professional oral and written communication skills, including telephone skills.

     

    All qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, citizenship, disability, or Veteran status. Additionally, the company provides reasonable accommodations to qualified individuals with disabilities.