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Job Title: Client AdministratorJob Description

We are seeking a dedicated Client Administrator to join our team and ensure smooth operations by monitoring team dashboards, resolving issues, and maintaining customer satisfaction. The ideal candidate will possess strong interpersonal skills and the ability to work independently in a fast-paced environment.

Responsibilities

+ Monitor team dashboard and views to complete tasks and keep orders moving.

+ Identify and remove internal roadblocks that prevent orders from flowing through to execution, ensuring customer satisfaction.

+ Use sound judgment to resolve issues, reduce delays, and enhance the customer experience.

+ Organize daily activities to ensure clients’ needs are acted upon through closure using provided tools.

+ Respond to emails promptly and courteously, within the industry standard of 4 hours.

+ Provide exceptional customer service by developing professional working relationships with field offices, co-workers, and vendors.

+ Develop an understanding of the transportation industry as it pertains to clients.

+ Accurately complete all assignments necessary to advance the company’s daily business needs and operations.

Essential Skills

+ Demonstrate open, effective communication and teamwork.

+ Maintain customer focus.

+ Act with integrity and professionalism.

+ Work to maintain quality standards.

+ Balance client requirements with company policies and operational procedures.

+ Demonstrate reliable and predictable attendance.

+ Basic skills in Microsoft Word and Microsoft Excel.

+ Ability to learn and utilize all company systems and equipment.

Additional Skills & Qualifications

+ 2 years post-secondary education preferred.

+ 2 years' equivalent work experience will be considered in lieu of post-secondary education.

+ 1 year of experience, preferably in a call center or customer service environment.

+ Strong interpersonal skills.

+ Analytical and problem-solving skills.

+ Attention to detail and high level of accuracy.

+ Proficient in verbal and written communication.

Work Environment

This position offers a hybrid work environment with 2 days onsite in Gainesville, VA. You will be working in a dynamic setting that requires multitasking and flexibility to adapt to departmental needs.

Job Type & Location

This is a Contract to Hire position based out of Gainesville, VA.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Gainesville,VA.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.