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Position Overview

As a DevOps Release Manager at Encore, this position will be responsible for overseeing the end-to-end release management process, ensuring the successful and timely delivery of software releases to Encore customers. The DevOps Release Manager will work closely with cross-functional teams, including development, QA, and operations, to streamline Encore’s release pipeline and drive continuous improvement in the release processes.

Key Job Responsibilities

Release Planning and coordination

• Collaborate with product managers and development teams to plan release schedules and prioritize features and bug fixes.

• Coordinate release activities, including code deployments, configuration management, and environment setup, to ensure smooth and error-free releases.

• Release Reporting: Provide regular reports and metrics on release status and performance to management and stakeholders.

Communication

• Facilitate effective communication between development, QA, and operations teams to ensure everyone is aligned on release timelines and requirements.

• Maintain detailed release documentation, including release notes, deployment procedures, and version control.

• Identify and mitigate potential risks and issues that may impact release schedules or product quality.

• Quality Assurance: Work closely with QA teams to ensure thorough testing of releases, including regression testing, integration testing, and user acceptance testing.

Continuous Improvement

• Implement and maintain automation tools and scripts to streamline the release process and improve efficiency.

• Continuously evaluate and improve the release process by identifying bottlenecks and implementing best practices and process enhancements.

Job Qualifications

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).

• 5+ years of proven experience as a Release Manager or similar role in a DevOps environment.

• Strong knowledge of DevOps principles and practices.

• Proficiency in scripting and automation (e.g., Shell, Python, or PowerShell).

• Proficiency with GitHub Actions and Octopus Deploy (experience with Jenkins, TeamCity, and Azure DevOps a plus). Familiarity with Jira and Change Approval software such as Freshservice.

• Familiarity with Change Approval, automated workflows CI/CD.

• Any certification relevant to Azure DevOps would be beneficial.

• Excellent problem-solving and communication skills.

• Familiarity with Agile and Scrum methodologies.

• Ability to work collaboratively in a cross-functional team environment.

• Detail-oriented with a focus on quality and continuous improvement.

• ITIL or DevOps certifications are a plus.

Competencies

•Deliver World Class Service

• Hospitality

• Ownership

•Do The Right Thing

• Demonstrates Self-Awareness

•Drive Results

• Ensures Accountability

•See The Big Picture

• Decision Quality

• Manages Complexity

•Value People

• Collaborates

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Salary Pay Range: $97,775.00 - $133,083.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.