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Senior Technical Project Manager, Information Services

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Senior Technical Project Manager, Information Services

Salary

$93,017.60 - $150,862.40 Annually

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Job Number

2025-00118

Division

Regional Administration

Department

IS-Admin

Opening Date

10/31/2025

Closing Date

11/16/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

We are theMetropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices and innovative solutions that enable the core services of the Council.

How your work would contribute to our organization and the Twin Cities region:

We are seeking a seasoned Senior Technical Project Manager, Information Services with extensive experience managing projects and small programs in both Waterfall & Agile environments that involve transformational initiatives. The ideal candidate will have a proven track record of successful delivery of complex projects within agreed upon scope, schedule, and budget parameters, while maintaining high standards of quality and stakeholder satisfaction.

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

What you would do in this job

+ Project/Program Planning and Management

+ Develop comprehensive project plans using Waterfall and Agile methodologies.

+ Define scope, goals, deliverables, and timelines.

+ Coordinate internal resources and third parties/vendors for execution of projects within baselines.

+ Utilize department tools for project management, tracking, and reporting.

+ Team Leadership

+ Lead project teams and manage/coach junior project managers as appropriate to ensure service delivery.

+ Support a collaborative and productive work and PMO team environment.

+ Facilitate communication and coordination for projects/programs across cross-functional teams.

+ Lead change management and conflict resolution efforts within assigned projects.

+ Ensure teams have clear roles, responsibilities, and deliverables.

+ Stakeholder Management

+ Build strong stakeholder relationships to become a trusted advisor to project sponsors.

+ Communicate project status, risks, and issues to stakeholders and executive management in a timely manner to set expectations and escalate as appropriate.

+ Ensure alignment of project objectives with business goals through stakeholder management activities.

+ Risk and Issue Management

+ Proactively identify, assess, and manage project/program risks and issues through mitigation planning.

+ Monitor and report project/program progress and performance throughout delivery lifecycle.

+ Budget and Resource Management

+ Develop and manage project budgets, per governance requirements.

+ Allocate resources effectively to ensure project success through demand management and capacity planning for projects assigned.

+ Monitor expenditures and ensure adherence to budget thresholds.

+ Transformation and Organizational Change Management

+ Lead transformation and change management scope within projects and programs as appropriate, to ensure solution adoption and process adherence.

+ Process Improvement

+ Support the evaluation and refinement of project management methodologies and processes.

+ Support continuous improvement initiatives within the PMO.

+ Stay abreast of industry trends and emerging practices.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of education (in Computer Science, Business Management, Project Management, or similar) and experience managing IT and business projects, including successfully delivering solutions within designated timelines:

+ Bachelor's degree and 5 years of experience, including 2 years in a lead role that required project management and collaboration across divisions and levels of the organization.

+ Associate's degree and 7 years of experience, including 2 years in a lead role that required project management and collaboration across divisions and levels of the organization.

+ High school diploma or GED and 9 years of experience, including 2 years in a lead role that required project management and collaboration across divisions and levels of the organization.

Metropolitan Council Employees Only: Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Program Years of supervisory experience program counts for

Metro Transit Leadership Academy1 year

Project Management Development Program - 12 month session1 year

Project Management Development Program - 6 month session6 months

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

+ Leading Self-Personal Effectiveness Certificate

+ Leading Self-Communication Certificate

+ Leading Self-Business Skills Cerificate

+ Leading Others-Preparing for Supervisor Certificate

6 months

What additional skills and experience would be helpful in this job (desired qualifications):

+ Project Management Professional (PMP) certification or completion of Metropolitan Council's Project Management Development Program (PMDP).

+ Experience with MS project, ServiceNow PPM, or other PPM tools.

+ Experience with Azure Dev Ops, Jira, or ServiceNow agility tools.

+ Demonstrated experience managing programs and projects with cross-matrix or cross-functional teams.

What knowledge, skills, and abilities you should have within the first six months on the job:

+ Ability to:

+ Communicate clearly and concisely both verbally and in writing.

+ Lead teams, providing direction, delegating, and removing obstacles to get work done.

+ Build consensus and motivate people to act and participate.

+ Build strong relationships and deliver customer-centric solutions and anticipate and balance the needs of multiple stakeholders.

+ Develop and deliver multi-mode communications that can be understood by both technical and non-technical audiences.

+ Handle conflict situations effectively with minimal disruption.

+ Skills in:

+ Leading teams, embracing change with a “people first” approach.

+ Leading complex organizations through change.

+ Developing positive working relationships with all levels of the enterprise.

+ Prioritizing human outcomes, including development of soft skills, instilling organizational values/norms, and building safe spaces for a healthy challenge culture to develop.

+ Self-awareness, acceptance, and acting on and providing constructive feedback.

+ Developing and maintaining project documentation, including writing project charters, implementation plans, resource plans, status reports, and all other required project documentation.

+ Knowledge of:

+ Project Management Institute (PMI) lifecycle.

+ Project Management methodologies and tools.

+ Windows platform and current technologies.

+ Portfolio management and enterprise resource management.

What you can expect from us:

+ We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

+ We encourage our employees to develop their skills through on-site training and tuition reimbursement.

+ We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union: American Federation of State, County, and Municipal Employees (AFSCME)

Grade: I

FLSA Status: Exempt

Safety Sensitive: No

What your work environment would be:

You would perform your work in a standard office setting. You may be required to travel between your primary work site to other sites.

What steps the recruitment process involves:

1. We review your minimum qualifications.

2. We rate your education and experience.

3. We conduct a structured panel interview.

4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

Security Policy:

This position involves direct access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) security policy. In accordance with section 5.12.1.1 of the FBI CJIS Security Policy, final candidates must agree to submit to a state of residence and national fingerprint-based record check.

If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information would be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be considered for the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region

and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

01

Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

+ Yes

+ No

02

How did youfirsthear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Please select the option that best matches your level of relevant education and experience.

+ Bachelor's degree and 5 years of experience

+ Associate's degree and 7 years of experience

+ High school diploma or GED and 9 years of experience

+ Some education and experience, but not enough to meet any of the above

+ None of the above

05

Do you have at least 2 years of experience in a lead role that required project management and collaboration across divisions and levels of an organization?

+ Yes

+ No

06

Please select the items below that apply to your certification and/or experience (select all that apply). NOTE: If you completed an approved Metropolitan Council leadership development/supervisory training program, you must attach your program completion certificate to your application.

+ Completion of Metropolitan Council's Project Management Development Program (PMDP)

+ Project Management Professional (PMP) certification

+ Experience managing projects with cross-matrix or cross-functional teams

+ None of the above

07

In reviewing the knowledge, skills and abilities (KSAs) that are listed as needed to perform this role, please describe which you feel are most important to being successful in this role and why. How have you used those skills?

08

Please describe how your current or previous role(s) make you a strong candidate for the Senior Project Manager, Information Services position at the Council.

09

This is a hybrid position that requires working at least 1 day per week in our Robert Street office. Can you meet this requirement?

+ Yes

+ No

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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