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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

The **Manager, Data Support and Operations** leads a team responsible for maintaining, supporting, and optimizing Xylem’s enterprise data systems. This role ensures data availability, system performance, and effective incident response while driving continuous improvement across data support processes. The manager collaborates cross-functionally with IT, data engineering, and business stakeholders to ensure data reliability, compliance, and end-user satisfaction.

Core Responsibilities:

+ Lead and develop a team of data support professionals providing technical support across Xylem’s enterprise data and analytics systems.

+ Manage incident response and service requests, ensuring timely resolution of P1–P3 issues and adherence to SLAs.

+ Oversee data system maintenance, monitoring, and performance optimization to ensure uptime, data quality, and reliability.

+ Partner with IT, data engineering, and business stakeholders to align infrastructure, security, and governance standards.

+ Maintain user access controls, documentation, and training materials that promote data integrity and user enablement.

+ Drive process automation and continuous improvement initiatives to enhance efficiency and prevent recurring issues.

+ Foster a culture of accountability, growth, and collaboration through coaching, mentorship, and team development.

Required Qualifications:

+ Bachelor’s degree in Computer Science, Information Technology, Data Science, Data Analytics, or related field.

+ 5–8 years of experience in data operations, support, or technical leadership roles.

+ Proficient in BI and data integration tools such as Power BI, Tableau, SSIS, and Azure Data Factory.

+ Skilled with SQL/NoSQL databases, ETL workflows, and modern data warehouse technologies (e.g., Databricks, SAP BW/DW).

+ Experience with cloud data platforms including AWS, Azure, or Google Cloud.

+ Strong understanding of data governance, privacy regulations (GDPR, CCPA), and security best practices.

+ Proven ability to manage incident response (P1–P3), SLAs, and stakeholder communications.

+ Hands-on experience with system monitoring tools (Datadog, Splunk, Nagios) and ITIL-based support frameworks.

+ Excellent communication, troubleshooting, and leadership skills with a proactive, customer-focused approach.

Preferred Qualifications:

+ Professional certifications such as CDMP, DGSP, ITIL, or cloud credentials (AWS or Azure).

+ Experience with automation or scripting (Python, Bash) to improve data support efficiency.

+ Familiarity with ITIL service management frameworks and best practices.

+ Proven success leading cross-functional teams on data support or optimization projects.

+ Strong focus on continuous improvement, innovation, and proactive problem prevention.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation