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Job Summary

Community Health Systems is hiring an User Engagement Specialist to join our EHR Team. As the User Engagement Specialist, you will be responsible for user support, Feedback and Optimization, Communication and Collaboration, Documentation and Compliance. You will work with internal and external stakeholders and partner to achieve business objectives.

Responsibilities:

User support:

+ Collaborate with Clinical Informatics to develop, customize, and deliver training programs for a diverse range of users, including physicians, nurses, and administrative staff.

+ Provide on-site, go-live support during the EHR deployment to assist users in navigating the new system.

+ Collaborate with teams and dispense comprehensive training materials, including user manuals, tip sheets, and video tutorials, that reflect the organization's specific clinical workflows.

Feedback and optimization

+ Actively solicit and collect user feedback on the EHR's functionality, usability, and impact on clinical workflows.

+ Collaborate with clinical and technical teams to identify and address system defects or workflow inefficiencies.

+ Communication and collaboration

+ Communicate system updates, new features, and best practices to users through various channels, such as newsletters, intranet, and user groups.

+ Maintain open and effective communication with project managers, IT staff, and organizational leadership to report on user adoption and satisfaction.

Documentation and compliance

+ Maintain accurate records of user feedback, support interactions, and training sessions.

+ Ensure all user-facing procedures and system use comply with HIPAA standards and other relevant healthcare regulations.

+ You will work with internal and external stakeholders and partner to achieve business objectives. You will manage the complex projects in environments with a high degree of variability that require influence to achieve targeted outcomes. It is also important for you to be able to break down complex situations and communicate them effectively to external and internal project teams both electronically and verbally (which includes but not limited to leading and directing calls). You will understand and document complex technical communication.

Essential Functions:

+ As the User Engagement Specialist, you will be responsible for user support, Feedback and Optimization, Communication and Collaboration, Documentation and Compliance. You will work with internal and external stakeholders and partner to achieve business objectives.

+ Manage the complex projects in environments with a high degree of variability that require influence to achieve targeted outcomes.

+ Define/Collaborate with the team to create the strategy and technology roadmap, in order to collaborate across teams of associates responsible for delivering the technical aspects of an implementation project.

+ Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.

+ As a key member of this team, you will work independently with little supervision and be able to prioritize and manage concurrent projects while working with ambiguity.

+ Additionally, you will facilitate and direct technical discovery and provide expertise based on the specific environment, while also establishing relationships with the goal of achieving high level satisfaction.

Qualifications:

+ Bachelor's degree or equivalent work experience

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.