• Customer Experience Specialist

    Robert Half Office Team (Dublin, CA)


    Description

    Local retail client looking for a contract to permanent onsite customer service sales representative. This position requires weekends to be worked!

    In this customer service sales position, you will be responsible for the following:

    Establish strong rapport and provide ongoing support to each member of the showroom

     

    sales team.

     

    Follow and maintain documentation of all sales leads as outlined in company

     

    procedures. Salespersons are expected to designate working hours to lead generating

     

    activities.

     

    Document all pre- and post- completion follow-up with each client in Evosus software to

     

    receive a full commission. Salespersons are expected to designate working hours to

     

    follow-up activities.

     

    Provide superior, attentive customer service to every individual client in person, via

     

    phone or email. Salespersons are expected to designate showroom time to

     

    •live” selling and closing presentations.

     

    Attend periodic sales meetings and trainings as assigned. Salespersons are expected

     

    to allocate working hours to sales reporting, self-study and training.

     

    Maintain showroom appearance and operations.

     

    Opening/Closing Checklist if there is no designated Showroom Assistant.

     

    Provide daily administrative support to counter staff and attend to the P.O.S. retail desk

     

    as needed.

     

    Maintain strong workflow communications with delivery and service staff.

     

    If you are interested in this customer service role, submit your resume today!

     

    Requirements • Minimum of 2 years of experience in customer service, sales, or a related field.

     

    • Proficiency in handling email correspondence and managing inbound phone calls.

    • Familiarity with consultative sales techniques and the ability to build rapport with customers.

    • Experience using point-of-sale (POS) systems and managing customer invoices.

    • Knowledge of bills of lading and shipping documentation processes.

    • Strong communication skills with the ability to clearly address customer needs and concerns.

    • Ability to multitask and maintain attention to detail in a fast-paced environment.

    • Prior experience in email marketing or customer outreach is a plus. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .