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Position OverviewUnited Health Services (UHS) is seeking a friendly and detail-oriented Outpatient Access Care Representative to be the first point of contact for our patients. In this role, you’ll assist with scheduling appointments, verifying insurance information, and providing exceptional customer service to ensure a smooth and positive patient experience from the very beginning.

At UHS, every connection matters—and your interactions help build trust and confidence for patients navigating their healthcare journey. Join a supportive team where your communication skills and dedication make a real difference in delivering compassionate, efficient care. Help us create meaningful connections that empower patients and strengthen our community.

Work Locations:

UHS Wilson Medical Center, Johnson City, NY

UHS Binghamton General Hospital, Binghamton, NY

Work Shift and Schedule:

This is a per diem position, which means you will work on an as needed, agreed upon basis. Working hours will be assigned by your manager.

Compensation Range:

$17.05 - $22.17 per hour, depending on experience

This position is not eligible for benefits.

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Job Responsibilities:

+ Greet and assist all customers with a positive and friendly attitude at every interaction.

+ Deliver high-quality service through phone calls, electronic messaging, and in-person communication.

+ Perform patient registration, schedule appointments, and verify insurance information accurately.

+ Monitor patient wait times and collaborate with the team to provide timely updates regarding any delays.

+ Respond to patient questions and provide information while ensuring compliance with HIPAA guidelines.

+ Review financial work lists and take corrective actions as directed to resolve discrepancies.

+ Maintain awareness of office supplies, restocking and ordering as necessary to ensure smooth operations.

+ Promote and support adherence to all applicable regulatory standards within the office.

+ Participate actively in Performance Improvement initiatives to enhance office efficiency and patient experience.

Position QualificationsMinimum Required:

+ High school diploma or equivalent.

Preferred:

+ Two years’ experience in medical environment with working knowledge of insurance applicable to outpatient medical care.

+ Proficient computer skills, knowledge of Medical Terminology, experience with scheduling.

+ Certified Healthcare Access Associate (CHAA)

+ Current driver’s license

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.