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• Clinical Nurse Manager

At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

• About the Role

Primary Job Responsibilities:

Human Resource Management : Develops and monitors a staffing pattern to ensure optimal quality of care, productivity and clinical outcomes. Interviews and makes hiring decisions in collaboration with Human Resources. Responsible for providing leadership to personnel and acts as a role model and mentor; provides feedback to staff concerning their performance; establishes systems for open communication and problem solving and promotes growth and development in self and others. Develops and documents orientation and ongoing training programs for departmental personnel. Evaluates clinical competence of staff through direct observation for performance evaluation; mentors staff to encourage professional development; provides constructive feedback to staff on issues of clinical competence and behavioral issues which impact quality of care, Conducts 6 month and annual performance evaluations effectively and timely, providing feedback and goal setting for individuals. Consults with Human Resources on employee relations issues. Effectively uses KRONOS time and attendance system. Completes staffing schedules and approves/denies requests based on guidelines and department needs.

Regulatory Compliance: Ensures departmental compliance with applicable JCAHO, federal, state and local regulatory agencies.

Service Excellence/Patient Satisfaction : In collaboration with Medical Director, WMA; Director of Emergency Services; and other leadership across the various clinical and non-clinical areas within WMA, develops an environment of service excellence and high standards of clinical care, and develops goals and objectives for the Department as well as measurement standards to meet these goals, while ensuring the timely delivery of high quality patient care at a reasonable cost. Uses Patient Satisfaction survey indicators to access opportunities, improve processes, and enhance customer service skills of staff. Engages staff in participation on performance improvement, research, quality initiatives, customer satisfaction and shared governance. Establishes annual goals for improvement. As requested, organizes and directs programs and projects. Develops and maintains quality improvement plans and customer satisfaction programs.

Operations: In collaboration with nursing and other clinical and non-clinical colleagues, the Manager develops; implements and monitors departmental policies and procedures; goals and objectives to ensure that nursing care reflects current professional standards and practice. Maintains clinical expertise and high standards of performance, while ensuring timely delivery of high quality service. Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments. Works collaboratively in continuously monitoring and evaluating all clinical and administrative operating systems to ensure that the necessary elements are in place to maximize the quality, efficiency of the patient service cycle and provide for an optimal patient encounter. Identifies areas needing enhancement and implements change within the appropriate time frame and budget.

Patient Safety: Assists with the investigation of risk management and safety issues and communicates to the Director any incidents occurring in the department. Resolves identified problems with staff, patients, visitors, physicians and other hospital department using the CQI process.

Financial Management : Assists in the preparation, implementation and monitoring of the operating and capital budget. Recommends adjustments accordingly. Develops and implements strategies for inventory management in coordination with Purchasing/Materials Management. Facilitates evaluation and or purchase of supplies and equipment.

Committee Participation : As assigned, attends and actively participates in department and hospital-wide committee meetings and activities, seeking opportunities to provide leadership within areas of expertise. Actively participates in the hospital's emergency preparedness initiatives.

• What You Bring

BSN required. Currently licensed in NYS as a Registered Nurse. Minimum 5 years of emergency, urgent care or acute care experience. Two to three years management/leadership experience required.

• Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

• How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.