"Alerted.org

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified **Field Service Technician** to join their team in Springfield, MA and provide end-user support.

The ideal candidate is a self-starter who thrives in fast-paced environments, demonstrates strong communication and customer service skills, and is dedicated to delivering efficient IT support with professionalism and accuracy. This position will require the technician to diagnose and resolve hardware, software, and networking issues while maintaining accurate documentation and communication throughout each task. Candidates should be proactive, organized, and able to make sound decisions in the field to ensure seamless client operations.

Duties and Responsibilities** **:

+ Provide hands-on technical support for desktops, laptops, printers, and other IT hardware

+ Troubleshoot and resolve issues related to operating systems, network connectivity, and POS systems

+ Perform hardware installations, upgrades, imaging, and device configuration

+ Manage service requests and update ticketing systems with detailed notes and resolutions

+ Deliver excellent customer service and maintain a professional presence while working in-store environments

+ Document and monitor issues, ensuring timely and effective follow-up

+ Maintain tools, equipment, and service vehicle to company standards

+ Communicate effectively with clients, management, and peers to ensure successful project completion

Skills and Qualifications** **:

+ Minimum 2+ years of IT technical support experience (desktop, hardware, or field service preferred)

+ Familiarity with troubleshooting Windows operating systems, POS systems, printers, and networking equipment

+ Strong communication, organizational, and time management skills

+ Ability to work independently and complete projects ahead of schedule

+ Must be comfortable traveling locally to multiple store locations (transportation provided)

**Wage Range** :

The rate for this position is between **$18.00 - $23.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits** **:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

\#INDCCStaffing

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.