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We are seeking a motivated, enthusiastic and customer service-oriented individual for the position of University **_Security Systems Specialist_** **_(Evening Shift)_** at the Hopkins Bloomberg Center in Washington, DC. This position is for the evening shift (2:30-11:00 PM)

Specific Duties and Responsibilities

+ Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.

+ Provide general assistance and information to University students, faculty, staff and visitors.

+ Complete tasks as may be necessary for the operation of the Command Center.

+ Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.

+ Dispatch the appropriate level of public safety response public per University policy and guidelines.

+ Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.

+ Track locations of public safety personnel and relay pertinent information.

+ Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.

+ Keep Public Safety management apprised of emerging and ongoing incidents.

+ Create and maintain manual and computerized reports, logs, records and data.

+ Promulgate schedules of events and building access requirements.

+ Serve as the University switchboard and the liaison for student’s health care and facilities emergency maintenance during non-business hours.

+ Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.

+ The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position.

_Requirements_

+ Must be available to work weekends, holidays and other than regularly scheduled shifts.

Knowledge, Skills and Abilities

+ Proficiency in Microsoft Office Suite is required, must be familiar with each program, and windows computers for troubleshooting computer related issues; and skills to utilize innovative, wireless technology.

+ Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.

+ Must be familiar with basic software troubleshooting of any camera systems issues.

+ Must have ability to handle both common and crisis situations calmly and efficiently.

+ Must possess exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.

+ Must be able to read and understand all operating procedures and instructions.

+ Must display exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.

+ Must have demonstrated ability to handle complex assignments.

Minimum Qualifications

+ High school Diploma/GED required.

+ Two (2) years related experience working with security systems, including familiarity with communication technology and call-taking techniques.

+ Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

+ Prior law enforcement communications call center, security company communications center, or emergency management agency experience.

+ Crime analyst or criminal research specialist experience.

+ Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.

Classified Title: Security Systems Specialist

Job Posting Title (Working Title): Security Systems Specialist-Evening Shift (Hopkins Bloomberg Center)

Role/Level/Range: ATO 37.5/02/OD

Starting Salary Range: $17.50 - $25.00 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday-Friday 2:30-11:00 PM

FLSA Status: Non-Exempt

Department name: ​​​​​​​555 Penn

Personnel area: University Administration