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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Service Manager for the Gulf–Heartland Territory leads the technician department with a focus on operational excellence, safety, and strategic execution. This role is pivotal in ensuring that service projects are delivered on time, within scope, and to the highest standards of quality.

This role will have three direct reports, an organization size of about 30, and oversee a ~$30M P&L

Key Responsibilities

Supervision & Team Management – ~3 direct reports, ~30 org size, ~$30M P&L

Lead and manage teams of engineering technicians.

Assign tasks, set goals/KPIs, and monitor performance.

Provide coaching, mentoring, and training to support professional growth.

Conduct performance evaluations and address disciplinary matters.

Foster a positive, collaborative, and high-performing work environment.

Project Management

Collaborate with engineers to plan, schedule, and execute projects.

Manage project budgets, resources, and timelines.

Track progress, resolve challenges, and ensure deadlines are met.

Provide updates and reports to stakeholders and upper management.

Quality Control

Develop and implement quality control procedures.

Conduct inspections and audits to ensure compliance with standards.

Address quality issues through corrective actions.

Maintain records and documentation of quality processes.

Equipment & Inventory Management

Oversee inventory of equipment, tools, and supplies.

Coordinate repairs, maintenance, and calibration of equipment.

Ensure equipment functionality and recommend new purchases when needed.

Safety & Compliance

Enforce adherence to all safety regulations and company protocols.

Conduct safety training and audits.

Identify and mitigate safety hazards.

Maintain documentation for compliance requirements.

Communication & Collaboration

Coordinate with engineers, departments, and stakeholders to align efforts.

Facilitate problem-solving and technical troubleshooting.

Maintain open, transparent communication with team members.

Provide regular status updates to leadership.

High-Impact Behaviors

Strategic Decision-Making:** **Assess complex situations, consider long-term implications, and align actions with company goals.

Effective Communication:** **Articulate vision, expectations, and feedback clearly while actively listening and encouraging input.

Fostering Growth:** **Mentor and invest in team development, promoting continuous learning and career advancement.

Qualifications:

A bachelor’s degree in Business Administration, Supply Chain Management, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).

In-depth understanding of inventory management principles and practices.

Experience with inventory management software and systems.

Ability to develop and implement inventory optimization strategies.

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $100,000 to $150,000 plus bonus   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation