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Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Job Description:

The Customer Value Advisory Business Analyst role supports UKG's CVA, Strategic Engagement, and Presales organization as part of the GTM Strategy & Planning team. This Principal role will partner with Sales by analyzing data, identifying trends, and collaborating across departments to drive business impact and revenue growth. The CVA team is a strategic partner to the Sales organization, working with senior executives to build compelling business cases, quantify the return on investment of UKG solutions, and ensure that value is realized post-sale. The position involves complex analysis of business goals, financial data, and key metrics to optimize resources and support strategic initiatives.

Key Responsibilities:

• Work directly with Senior Vice President (Customer Value Advisory), Chief of Staff VP of Presales, VP of Strategic Growth, VP of Value & Industry, VP of Competitive & Market Intelligence, and Finance to analyze adoption trends and customer data to identify risks, opportunities, and areas for improvement

• Work with the GTM Advanced Analytics team and Finance to develop tools, dashboards, and workflows to improve efficiency and visibility

• Partner with members of the GTM function to provide program support for growth initiatives (i.e. Sales Plays, pipeline hygiene)

• Track and report on key metrics supporting forecast and pipeline health and business growth

• Collaborate with cross-functional teams to streamline and enhance current Customer Value Advisory programs

• Communicate Customer Value Advisory insights and findings to key stakeholders and leadership

• Serve as the trusted advisor and go-to-resource for the Customer Value Advisory team for any questions relating to Salesforce, sales tools, and/or general ad-hoc requests

• Support Quarterly Business Review preparation and slideware, gather and analyze commentary to build actionable insights and trends

Required Qualifications:

• 5+ years supporting VP+ level Sales Leaders in a SaaS company with a deep understanding of the sales cycle and pipeline metrics

• 5+ Years experience working with the GTM Advanced Analytics team and Finance to develop tools, dashboards, and workflows to improve efficiency and visibility

• Passion to grow their role and desire to be a trusted business advisor to field leadership

• Excellent judgment, interpersonal, communication skills, and follow-through

• Excellent written and verbal communication, with active listening and summarization skills

• Highly skilled in Excel, Power BI, and Salesforce.com

• Highly self-motivated, analytical with demonstrated problem solving, and have sound business decision making skills in a fast-paced environment

Preferred Qualifications:

• Bachelor’s degree in business administration, Finance, Data Analytics, or a related field

• Proficient in slideware creation in PowerPoint and presenting at an executive level

• Excellent analytical and problem-solving skills

• Ability to proactively influence, advise, and collaborate with teams

• Ability to work in a remote team environment and cross-functionally

• Ability to build credibility, trust, and rapport with stakeholders at all levels

Travel Requirements:

• Less than 25% Travel

What We Value:

• Be Unreasonably Passionate.

• Be Humble.

• Stay Curious.

• Lead with Solutions.

• Own the Result.

• Do More.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $129,500.00 to $186,100.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.