• LAN Support Technician Associate

    Community Health Systems (Franklin, TN)


    Job Summary

    The LAN Support Technician, Associate provides technical support for desktop hardware, software, and networking systems across corporate and facility environments. This role assists with system installations, troubleshooting, user access, and routine maintenance. The LAN Support Technician, Associate collaborates with IT teams to resolve incidents, support end users, and ensure systems function reliably and efficiently.

    Essential Functions

    + Provides support for installation, configuration, and usability of desktop computers, peripheral equipment, and software.

    + Assists with deskside and remote support for hardware, software, network, server, and mobile device issues.

    + Documents service requests and resolutions in the IT ticketing system.

    + Performs basic troubleshooting and corrective actions to restore functionality and minimize downtime.

    + Assists with user account creation, access permissions, and application security assignments.

    + Supports system maintenance tasks and updates procedural documentation as needed.

    + Ensures desktop systems connect appropriately with networks, servers, and related infrastructure.

    + Collaborates with procurement and IT teams to assist in hardware and software purchases.

    + Participates in on-call rotation as required.

    + Performs other duties as assigned.

    + Maintains regular and reliable attendance.

    + Complies with all policies and standards.

    Qualifications

    + H.S. Diploma or GED required

    + Associate Degree in Information Technology or related field preferred

    + 0-1 years of experience in desktop or LAN support required

    + Experience with enterprise IT systems and help desk ticketing tools preferred

    Knowledge, Skills and Abilities

    + Basic knowledge of Microsoft Windows, Office Suite, and networking fundamentals.

    + Strong customer service and communication skills.

    + Ability to follow instructions and troubleshoot routine technical issues.

    + Detail-oriented with strong organizational skills.

    + Ability to manage time and prioritize tasks in a fast-paced environment.

    Equal Employment Opportunity

    This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.