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Summary

The Shipping Supervisor is responsible for the daily operations of the Shipping Department, ensuring accuracy, efficiency, and consistency in all outbound logistics activities. This position oversees shipping staff, including a Materials Handler and CDL driver, and is responsible for scheduling, coordinating, and monitoring all deliveries and shipments. The ideal candidate demonstrates steady, dependable leadership with a focus on accountability, employee development, and workflow optimization. Strong ERP knowledge and the ability to identify and resolve inefficiencies are key to success in this role.

Responsibilities

+ Lead, coach, and develop team members to promote consistent performance, accountability, and safety awareness.

+ Recruit, train, and evaluate staff, ensuring cross-training and skill development to support department flexibility.

+ Oversee and schedule daily shipping activities, including driver dispatch and delivery coordination.

+ Monitor workflow to ensure on-time shipments, accurate documentation, and compliance with customer and regulatory requirements.

+ Maintain accurate inventory and shipment records in the company’s ERP system; ensure data integrity and proper system usage by team members.

+ Collaborate with Production Planning, Purchasing, and Quality to resolve shipping issues and maintain efficient material flow.

+ Communicate proactively with internal teams, customers, and freight partners to address delays, special requirements, or changes.

+ Identify and implement improvements to shipping procedures, routing, and material handling for greater efficiency and cost control.

+ Track and report department metrics including on-time performance, cost per shipment, and error rates.

+ Maintain compliance with company policies and safety standards; enforce accountability consistently across the team.

+ Build and sustain positive relationships with internal departments, customers, and logistics partners.

+ Perform other related duties as assigned.

Qualifications

+ U.S. Citizenship required.

+ Minimum 2 years of leadership or supervisory experience in a shipping, logistics, or manufacturing environment.

+ Demonstrated ability to lead with consistency, fairness, and accountability.

+ Strong ERP knowledge and experience (inventory tracking, shipment scheduling, reporting, etc.).

+ Solid understanding of domestic and international freight, including flatbed and less-than-truckload (LTL) shipping.

+ Strong analytical, organizational, and problem-solving skills.

+ Excellent communication and interpersonal skills with the ability to motivate and develop a team.

+ Working knowledge of Microsoft Office and shipping-related software systems.

+ Ability to lift up to 50 pounds as needed.

Education and/or Experience

+ Bachelor’s degree in Business, Supply Chain Management, or equivalent work experience.

+ Minimum 2 years of domestic and international freight experience.

+ Manufacturing industry experience preferred.

+ Bilingual in Spanish a plus.