• Manager of Enterprise Work Management Solutions

    Robert Half Technology (Phoenix, AZ)


    Description

    The Manager of Enterprise Work Management Solutions leads the strategic management and execution of enterprise-wide work management, scheduling, vendor coordination, and related ancillary systems a local Utility

     

    This role aligns technology and operational solutions with the company’s strategic objectives, drives cost savings and risk mitigation across the solution portfolio, and provides leadership in business decision-making, problem-solving, performance management, and team development.

    Key Responsibilities

    + Mentor and develop the enterprise work-management team, building strong cross-functional trust and leveraging market intelligence.

    + Collaborate with operational stakeholders across the organization to define and implement work-management tools and solutions that support company's enterprise goals.

    + Ensure vendor and market-intelligence insights are provided to the leadership team to improve decision-making and results.

    + Establish and maintain stakeholder relationships to anticipate upcoming operational challenges, influence decisions, and address issues proactively.

    + Staff, lead, motivate, and manage a high-performing professional team to accomplish area goals and maintain high service quality through coaching, feedback, recognition, and development.

    + Develop and manage the EWMS budget, set targets on defined metrics, and balance business demands with performance objectives.

    + Build trusted relationships with EWMS partners to support across sustainability goals and promote a circular model for continuous improvement.

    + Proactively manage vendor relationships, define and track performance indicators, anticipate and minimize risks, and drive value through continuous improvement.

    + Ensure EWMS processes align with ITIL-based service-management frameworks, including incident, change, release coordination, and configuration oversight.

    + Perform other duties and projects as assigned by leadership.

    Requirements

    + Minimum of eight (8) years of related experience (or equivalent combination of education and experience) in enterprise work-management solutions, IT applications for utilities or major operations, scheduling, or work-management systems.

    + Proven leadership of teams in complex environments, preferably in the utility or energy sector.

    + Strong vendor-management experience, including negotiating and managing contracts and performance metrics.

    + Demonstrated ability to align IT solutions with strategic business objectives, drive cost savings, and manage risk.

    + Excellent stakeholder-management, communication, and influencing skills.

    + Familiarity with ITIL or other structured service-management frameworks.

    Preferred Qualifications

    + Bachelor’s degree in Information Technology, Engineering, Business Administration, or a related field.

    + Experience deploying enterprise work-management or scheduling systems in a utility or energy context.

    + Experience managing hybrid or remote teams and operations in a utility service environment.

    + Certifications such as ITIL Foundation, PMP, or similar are a plus.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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