• Customer Service Representative

    Robert Half Office Team (Bridgewater, NJ)


    Description

    We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will provide outstanding service to customers, ensuring inquiries, orders, and concerns are handled efficiently and professionally. This position offers opportunities for growth within the organization while contributing to a culture of excellent customer care.

    Key Responsibilities:

    + Enter customer orders accurately and verify details for completeness.

    + Communicate order status, shipping dates, and any potential delays to customers.

    + Handle special-order requests and ensure appropriate follow-up.

    + Manage web-based orders and provide timely updates to relevant teams.

    + Log customer feedback, complaints, and resolution details.

    + Support internal teams, including marketing and sales, as needed.

    + Respond to general inquiries about the company and provide requested information.

    + Process payments and verify accuracy of transactions.

    + Coordinate with production, shipping, and courier services to resolve order issues.

    + Assist with clerical tasks and special projects, such as generating quotes, issuing purchase orders, maintaining records, and producing invoices.

    Requirements

    Qualifications:

    + High school diploma or equivalent; or equivalent combination of education, experience, or training in a related field.

    + Familiarity with database software, order processing systems, and common office software (e.g., Microsoft Word, Excel).

    + Adjusts to changing priorities and feedback.

    + Communicates clearly and professionally in writing and verbally.

    + Works well with colleagues and resolves conflicts constructively.

    + Handles inquiries and complaints effectively, providing timely solutions.

    + Follows instructions, meets commitments, and demonstrates reliability.

    + Identifies issues and develops practical solutions.

    + Ensures accuracy and efficiency in tasks, meeting productivity standards.

    + Collaborates effectively and supports team goals.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .