• Field Service Supervisor

    Cleaning Technologies Group (Cincinnati, OH)


    Job Title: Field Service Supervisor

     

    Department: Technical Service

     

    Reports To: Technical Service Manager

     

    Exemption Classification: Exempt

     

    Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups.

    MINIMUM REQUIREMENTS TO PERFORM DUTIES

    Essential Duties and Responsibilities:

    1. Supervise technicians during installation and startup of machines at the customers’ plant and maintain all working components as determined by customers’ needs.

    2. Schedule and coordinate travel to customers’ location(s) for techs to supervise installation of our machines at the customer’s plant and perform startup of new machine.

    3. Assist techs with field trouble shooting on both warranty and repair orders.

    4. Review jobs in the shop as production is in progress for possible field service problems.

    5. Training of other employees and/or customers on machines.

    6. Review and post service reports on jobs in the fields.

    7. Assist Technical Service Manager when required.

    8. Other functions as directed.

     

    Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees.

     

    Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information.

     

    Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time.

     

    Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc.

     

    Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics.

     

    Reasoning Ability: Be able to identify work process problems and possible solutions.

     

    Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations.

     

    Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device.

     

    Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job.

     

    Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.