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Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests. Interacts with customers and team members in a professional and timely manner, ensuring compliance with Bank policies and procedures.

Knowledge, Skills & Abilities

+ Knowledge of PC technology.

+ Knowledge of online banking software functionality.

+ Knowledge of internet terms, access, and usage.

+ Ability to communicate effectively both verbally and in writing.

+ Ability to demonstrate professional and effective customer service skills.

+ Ability to demonstrate effective organizational and time management skills.

+ Ability to use telephone technology effectively.

+ Ability to troubleshoot and resolve general customer issues.

+ Ability to work effectively with others on the team.

+ Ability to adhere to Bank policies and procedures.

+ Ability to remain professional in all work situations.

+ Ability to multi-task and manage changing job demands.

+ Ability to work Saturdays.

+ Ability to work additional and/or flexible hours and shifts, as needed.

+ Ability to apply common sense understanding to issues involving multiple variables.

+ Skill in using computer and related systems as required for the job.

Basic Qualifications

+ High school diploma or equivalent required.

+ Minimum of one (1) year of experience using computer and internet, including typing skills, required.

+ Minimum of one (1) year of experience in a call center, retail, or other high-touch customer service position preferred.

+ Prior bilingual customer service experience preferred.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.