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Deliver high-quality operational and employee support services by maintaining accurate employee records, assisting with HR help desk inquiries, and coordinating claims, reporting, and administrative processes that ensure compliance, consistency, and service excellence. This role supports HR and LPA operations by executing day-to-day tasks with accuracy, timeliness, and confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Employee Records Management

+ Enter, update, and validate employee data in HCM (e.g., Oracle/EBS/ADP/ORC) using approved checklists (new hire, job change, comp change, termination).

+ File and index supporting documents (offer letters, change forms, WC notices) per naming conventions; update electronic personnel files.

+ Run routine audits (missing I-9 docs, SSN mismatches, address or tax form gaps); queue fixes and document corrections.

+ Apply data privacy and retention standards; restrict access to sensitive files; purge per schedule.

Reports, Metrics & Dashboards

+ Refresh recurring dashboards from approved sources; spot-check totals.

+ Post dashboards to the designated channel/folder; version and date-stamp outputs.

+ Log issues with feeds/queries and notify owner (IT/HRIS/Analyst).

Knowledge Management & Documentation

+ Keep SOPs, FAQs, and forms current in the knowledge library; archive superseded versions.

+ Ensure all templates use approved headers, doc codes, and effective dates.

+ Index documents with tags (process, system, audience) for easy retrieval.

Cross-Functional Coordination

+ Follow routing rules: when to involve HRBP, Benefits, Payroll, Compliance, or Admin Ops.

+ Schedule case touchpoints; capture decisions and attach to case files.

+ Keep stakeholders informed of dependencies (e.g., claim docs needed before payroll action).

+ Analyze administrative workflows to identify inefficiencies and proactively recommend process improvements to enhance productivity and effectiveness.

+ Partner with Corporate Development, HR, Legal, CTO, Compliance, and External Affairs teams to strengthen handoffs and standardize workflows.

Administrative & Organizational Support

+ Coordinate executive and departmental schedules, including calendar management, meeting planning, and logistical support to ensure seamless operations.

+ Provide P-card transaction coding and reconciliation support, contributing to accurate financial tracking and reporting.

+ Maintain and optimize digital and physical filing systems for Admin Ops, ensuring accessibility, organization, and compliance with internal standards.

+ Assist in planning, coordination, and execution of internal and external events, meetings, and stakeholder engagements.

+ Manage event logistics including scheduling, communications, materials preparation, and post-event follow-up.

HR Help Desk

+ Triage tickets (policy, pay, benefits, leave, systems access); authenticate the requester; apply knowledge-based articles.

+ Resolve standard inquiries (password resets, how-to navigation, basic policy references) or route per matrix (HRBP, Benefits, Payroll, IT).

+ Document the issue, steps taken, and resolution; close with confirmation.

Claims Administration

+ Intake and date-stamp incident reports; verify completeness; request missing details.

+ Log claims in register (incident date, type, location, parties, status); upload forms and adjuster correspondence.

+ Submit standard notifications to carriers; track claim numbers and scheduled follow-ups.

+ Maintain OSHA/incident logs and calendar reminders for required reporting windows.

+ Coordinate light-duty paperwork and route medical release notes to HRBP/manager.

Audit Support, Data Requests & HR Reporting

+ Pull routine reports (headcount, turnover, job changes, pay changes) using saved queries; validate counts against prior runs.

+ Pull initial reports together responsive to compliance, legal and/or regulatory reporting requirements for subject matter expert review and finalization (e.g., EEO reporting)

+ Package audit samples (personnel files, proof of approvals), ensure redactions as instructed.

+ Log every data request; obtain approvals before release.

+ Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.

+ Ability to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations, policies, and procedures.

+ Demonstrated ability to maintain confidentiality with sensitive employee information.

+ Problem-solving, organization, and time management skills.

+ Attention to detail with a high degree of accuracy.

+ Ability to prioritize routine tasks and meet deadlines.

+ Basic understanding of databases, such as Oracle HCM, Sirion CLM, LMS, and other Admin support systems.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

o Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.

o Ability to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations, policies, and procedures.

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

o Demonstrated ability to maintain confidentiality with sensitive employee information.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• RESULTS - Uses a combination of job knowledge, initiative, innovation, adaptability, and problem solving.

o Problem-solving, organization, and time management skills.

o Attention to detail with a high degree of accuracy.

o Ability to prioritize routine tasks and meet deadlines.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel), to complete job duties effectively.

o Basic understanding of databases, such as Oracle HCM, Sirion CLM, LMS, and other Admin support systems.

Additional Job Requirements:

Provide accurate and timely administrative support for employee inquiries, records management, and claims coordination. This entry-level role focuses on mastering core HR operations processes and delivering exceptional service to employees while maintaining compliance and data integrity.

+ Serve as the first point of contact for HR Help Desk inquiries; route or escalate cases as appropriate.

+ Support scheduling, logistics, and documentation for internal meetings and events.

+ Maintain filing systems, process documentation, and reference materials to support team efficiency.

+ Track service requests and assist in identifying recurring issues.

Success Measures & KPIs

+ Accuracy and timeliness of employee record updates.

+ Average response and resolution times for HR inquiries.

+ Timeliness and accuracy of claim documentation.

+ Positive employee feedback and satisfaction scores for HR support services.

Decision Rights

+ Owns: Routine data entry, employee file maintenance, help desk ticket handling within defined procedures.

+ Shapes: Service quality through timely and accurate task execution.

+ Vetoes: Actions that compromise confidentiality, compliance, or record accuracy.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

+ High School diploma or equivalent.

+ Minimum of three (3) years of administrative, clerical, or customer service experience supporting business operations, HR, legal, or compliance functions. *

Preferred:

+ Associate degree.

+ Experience in telecom, utilities, or regulated industry environment.

+ Familiarity with workers’ compensation or insurance claims administration.

+ Basic understanding of HR compliance practices and multi-state regulations.

+ Familiarity with Oracle HCM, ADP, or claims management systems.

+ Other relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

+ This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

+ Position is fast-paced and subject to rapidly changing priorities, multiple deadlines and some stressful customer interactions.

+ Work is primarily sedentary, requiring daily routine computer usage.

+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

+ Ability to accurately communicate information and ideas to others effectively.

+ Physical agility and effort sufficiently to perform job duties safely and effectively.

+ Ability to make valid judgments and decisions.

+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

+ Must work well in a team environment and be able to work with a diverse group of people and customers.

+ Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.